Business Support Manager
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
Full time, Monday to Friday
Castleford, Head Office, WF10 5HW
Salary: £30k-£32k pa
Immediate start
About the company
Our client provides community based registered care services for people with learning disabilities, autism and associated complex care needs. They provide personalised outcome-based support to enable individuals with significant care and support needs to live safely, happily and successfully in the community. The company focus is to fill the gaps in accommodation and support provision for uniquely complex and challenging individuals by taking a fresh perspective to their support needs. They provide bespoke individual accommodation choices that are entirely flexible to meet individual needs. Everyones opinion matters to them and they see this as key to the success of the people they support. Our client recognises the value and importance of developing a safe and reliable home setting for the people they support; their families; the people they employ and for the commissioners who fund services.
Company Values.
Their values reflect them all and theyre the beating heart of everything they aspire to be.
They set out their culture, the way they behave and the way they do things.
values
Change perceptions. See the world through the eyes of the people they support and mold the world around them
Take a different outlook. Be confident to use their wealth of experience and knowledge to look at unique situations differently
Be nice, kind, patient, resourceful, open minded, resilient and forgiving
Understand why situations occur. They take an evidence based approach to why behaviour occurs and how to respond appropriately.
Everyones opinions matters. Theyvalue every individual as part of the team and they are key to the success of the people they support and the organization
Position
The Business Support Manager is a pivotal role within the organisation, responsible for overseeing and ensuring the efficient management of support services across the organisations operations. This includes managing resources, maintaining compliance, and leading a dedicated team to deliver high-quality support functions that align with their organisational goals.
Purpose of the Role
The Business Support Manager plays a crucial role in ensuring the seamless operation of support services across the organisation. This position is designed to enhance efficiency, maintain compliance, and provide high-quality support to all departments. By effectively managing resources, leading a diverse team, and overseeing key operational areas such as fleet management, facilities compliance, and waste management, the role ensures that functions and services run smoothly, allowing frontline teams to focus on delivering exceptional care and support.
Key Responsibilities
Support Desk Management:
Oversee the operations of the support desk, ensuring service requests are effectively managed using the ZOHO system.
Address and resolve issues ranging from IT support to procurement requests.
Council Tax Administration:
Manage council tax responsibilities for all seven services, ensuring timely payments and compliance with regulations.
Fleet and Mobility Management:
Oversee a fleet of 18 vehicles and provide assistance with mobility cars for Persons We Support (PWS) as needed.
Ensure compliance with all regulatory requirements, including MOT, insurance, tax, and general maintenance.
Team Leadership:
Lead and manage a team of four Business Support Administrators and three company drivers.
Provide guidance, set clear objectives, and support team development to achieve operational excellence.
Waste Management:
Coordinate waste management across all seven services, ensuring compliance with regulations for general and clinical waste disposal.
Mail and Document Handling:
Manage internal mail distribution, ensuring invoices and other critical documents are sent to relevant departments promptly.
Facilities Compliance and Maintenance:
Ensure all facility compliance certifications are up-to-date.
Liaise with external contractors, such as electricians and plumbers, as well as internal staff, to schedule and oversee necessary maintenance or repairs.
Additional Responsibilities
Take on additional tasks and responsibilities as required to ensure the successful operation of the business support team and services.
Key Skills and Experience
Proven experience in managing support services or facilities within a similar role.
Strong leadership skills with the ability to manage and develop a diverse team.
Excellent organisational and multitasking abilities to handle varied responsibilities effectively.
Proficiency in using systems or equivalent tools for managing service requests.
Knowledge of fleet management and facilities compliance, including waste management and vehicle maintenance.
Strong communication skills to liaise with internal teams and external contractors.
Attention to detail and the ability to maintain accurate records for compliance purposes.
Essential
Ability to manage and supervise a team effectively, with excellent communication skills.
Strong organisational skills, with the ability to manage multiple tasks and priorities.
Ability to handle sensitive information in a confidential manner.
A commitment to ongoing professional development.
Equal Opportunities
Our client is committed to promoting equality and diversity within the workplace and providing a working environment that is free from discrimination. We believe in the value of creating an inclusive environment for all.
Confidentiality
The post holder must respect confidentiality at all times and ensure that all personal information is handled in line with their policies.
Scope of Job Description
This job description provides an overview of the role and key responsibilities but is not an exhaustive list of duties. Responsibilities may change in line with the needs of the service. Significant changes will be discussed and agreed upon with the post holder.
TPBN1_UKTJ