Permanent Office Administrator £25,000 pa Office based Based in Milton Keynes Our client are an independent retailer going through an exciting period of transformation, with some exciting growth and business changes. They seek a motivated, enthusiastic administrator to ensure the smooth running of the admin function operationally for the business. A background within customer service is key. Ideally a minimum of 1 year's administrative experience is required, along with the ability to communicate effectively throughout the business and with customers. Office Administration Sign off invoices and update centre paperwork to include labelling and filing Log and report repairs Report alarm changes and fire extinguisher checks Ordering consumables Vehicle updates Waste collection issues HR Admin Manage holiday tracker Manage incoming HR inbox Process starters/leavers and any staff changes Raise letters to action - deduction, pay rises, pension and job offers Carry out reference checks Ordering of stationery or any equipment Raise and send reports to include any filing of HR documents Customer Service Manage inbox from customers regarding complaints Process refunds when required Handle complaints - liaise with appropriate staff to action and ensure each complaint is handled satisfactory within a timely manner Manage and respond to Google/Trustpilot reviews A varied role requiring a diverse range of skills and experience. The ability to be organised, confidential, able to prioritise, confident with your approach. Effective customer service skills and the ability to follow up managers in order to deal with escalations handling complaints. A positive manner, articulate with your communication style. Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.