Job Description We have an exciting opportunity for a VDA to join our team at our brand new state-of-the-art Solus-AVIVA Repair Centre in Exeter.
TheRole:
Solus Repair Consultants are pivotal in our customers story, working in partnership with our skilled production team to get the best outcome. Reporting directly to the site Production Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.
Carry out computerised estimates using Audatex
Communicate with customers to provide repair information and an indication of completion time
Compile all relevant information and complete supporting documentation
Record all estimate / repair information on the Advance system
Monitor progress of the vehicle through the repair process
Negotiate estimates with the Aviva Engineer when required
Discuss claim related issues with the Aviva Engineers
To identify opportunities for non-insurance related repairs
To conduct mobile and drive by estimates
To maintain and secure allocated equipment
To assist other team members as and when required
Qualifications Desirable qualifications and experience:
Proven experience or knowledge of working in the automotive repair industry
ATA Accredited
Customer service skills experience of delivery high quality service to...