We have a fantastic opportunity for a highly motivated End User Senior Specialist (Digital Systems) who has the enthusiasm and ability to work in a challenging but equally rewarding Technology Services Department as part of Nottinghamshire Healthcare NHS Foundation Trust.
You will work within the End User Services Team, this sits within ICT Operations as part of the wider Technology Services function. End User Services provides a range of services to the Trust. These include deployment, maintenance and enhancement of end user device operating systems and applications, management of cloud hosted solutions.
The Senior End User Specialist is a technical role that sits within End User Services. It has delegated responsibility for key tasks enabling operational continuity and future development of Trust user device estate within their allocated specialism. It also provides elements of team leadership to specialists aligned into the function.
As part of a wider Technology Services function, a Senior End User Specialist is expected to work collaboratively with other teams. These include, but are not limited to, Digital Systems, Infrastructure, Information Security and Compliance, Clinical Applications, Software Development, Solutions Architecture and Service Management.
With guidance from the End User Services Manager, lead in maintaining operating system images, software packaging and deployment management in accordance with Trust, industry, and national standards with reference to ITIL service management processes.
With guidance from the End User Services Manager, lead on the management and configuration of Microsoft Teams with a focus on the telephony element of the tool.
This role is critical in ensuring the efficiency and security of our ICT infrastructure, supporting healthcare professionals in delivering outstanding patient care.
To provide team coordination and supervision to the End User Specialists aligned to this role.
The Technology Services department provides out of hours support and the Senior End User Specialist (Digital Systems) must be willing to participate in out of hours roster if requested.
A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.
For further details / informal visits contact: Name: Michael Bellamy Job title: End User Services Manager Email address: michael.bellamy@nottshc.nhs.uk Telephone number: 0115 8659822
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