Job Description
The Job
This is a "hands on “role where support is often provided face to face and over the telephone in the workplace which requires a calm, professional and sensitive approach.
* Provide telephone and email support for internal users
* Microsoft365 User Administration
* Starters / Movers / Leavers Process
* Backup administration and testing
* Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
* Document new and update existing IT procedures
* Assist with projects of all sizes including technology infrastructure and software projects
* Overall management and responsibility for the efficient handling of support requests
* The ability to conduct and participate in client meetings / system demonstrations
* Remote support for clients regardless of location
* Software installation, desktop imaging, software inventory and monitoring
* Configuration and installation of physical and virtual servers
* Administration and configuration of Cisco Networking devices. (Switches / Firewalls)
Qualifications
The successful candidate should have the below:
* Minimum of 3 years’ experience delivering 2nd/3rd level IT Support
* Professional manner with excellent communication skills
* Experienced in installing, supporting and troubleshooting :
o Windows 11,
o Microsoft Office 365,
o Exchange
o Active Directory,
o Networking (DNS, DHCP, TCP/IP),
o VMware/Hyper-V
o Remote Access tools
* Remote Access tools, Mobile device configuration (iPhone / iPad)
* Able to work under pressure, and to listen and interpret customer needs accurately in a positive attitude
* Able to plan own time effectively
Additional Information
* 22days holiday (increasing to 25days after 1 years service and with length of service)
* Free onsite gym
* Free breakfast and lunches in our onsite canteen "The Hangar"
* Cycle to work scheme
* Private healthcare and pension
* 22 days holiday per year which increases with length of service
* 2x "Giving back" charitable days per annum