Boasting a welcoming and supportive culture, this IT company is growing its supply and logistics department by recruiting a detail-orientated and customer-focused Administrator.
What’s in it for you?
* Work hours: Monday to Friday, either 8am to 4pm, 8.30am to 4.30pm or 9am to 5pm, with a 30 minute lunch break
* Salary: £25,000
* 24 days holiday rising to 28 with length of service
* 8% pension contribution
* Health cash plan
Administrator Responsibilities:
* Work with customers to manage the return of goods
* Use the CRM to log and track customer returns
* Arrange repairs of returned faulty goods and track repairs
* Liaise with customers throughout the returns processes
* Return repaired goods to customers, ensuring all faults have been resolved
* Responsible for the receipt and shipment of parts
* Support the wider warehouse and logistics team with stock audits and parts forecasting
* Assist the customer service team with general enquiries from customers and record all customer communications
* Maintain regular contact with customers who have returned goods, ensuring they are informed of the progress of repairs and return
* Undertake all administration tasks related to goods and stock
Administrator Skills and Experience
* Administration or customer service experience, gained within warehouse or logistics would be a distinct advantage
* Demonstrates excellent communication skills and has a track record of delivering excellent customer service
* IT literate and is confident using Microsoft Word and Excel, and CRM systems
* Uses initiative to resolve issues and remains calm in challenging circumstances
* Excellent time management skills with the ability to prioritise and organise multiple tasks