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Working Hours: 40 per week, earlies, days and lates between Monday to Sunday
Salary: £26,780 per annum + Excellent Benefits
Here at Maidstone Leisure Trust, our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly, and fun. To deliver those services takes an enthusiastic and customer-focused team -- and right now we are looking to recruit a Duty Manager to join the centre.
In the role of the Duty Manager, you will manage all aspects of the facility during operational hours, ensuring all activities are delivered to a high standard with safety and customer service as top priorities.
The role will involve a high level of customer interaction with high-profile sports governing bodies and other commercial and corporate organisations, as well as the deployment and supervision of the operational team, always maintaining critical operational cover across the site and managing cash handling processes.
Additionally, the role will involve assisting the line manager or leading on contractual compliance documents/practices, taking charge, and responding in the event of any emergency situations, ensuring the smooth running of all site operations.
You will help facilitate a safe, fun, and professional working environment with excellent development opportunities, free leisure membership, and excellent benefits.
About you
The successful candidate will be a passionate and enthusiastic individual who, like the members of staff, prides themselves on providing the best service possible for those who visit the centre and goes the extra mile for customers when needed.
To be considered for this role, we are looking for candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry.
It is desirable that you hold a National Pool Lifeguard Qualification and first aid at work certificate; however, this is not essential as full training will be provided.
If you feel you meet the above criteria and want to embark on a challenging and varied role, please apply today.
Why Serco
A place you can make an impact: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service, helping to provide our local communities with a safe and fun environment to stay healthy and connected to others.
A place you can count on: It takes a diverse team to support our Leisure business, and we’re big on internal progression. So, whether you specialise your skills, undertake additional training, or progress into senior management, you’ll find all the opportunity you need to evolve your career.
A place for you: Our staff are dedicated to providing the best possible service for our customers, and we welcome those who take similar pride in their work.
What we offer
* Free membership at the Centre plus heavily discounted use of classes and facilities
* Free safeguarding training and DBS check
* Excellent Development and Training Opportunities
* 6% employer matched pension contribution
* Up to 21 days annual leave + public holidays (Pro rata)
Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if they have any additional queries, requirements, or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
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