About the Role
The Senior Manager within Entertainments and Leisure will be accountable for the smooth planning and operational delivery of our entertainment and leisure proposition across our family breaks, live music weekends, and resort-based events at our Minehead Resort.
From an entertainment perspective, this includes leading through all activity for the entertainment teams, which covers Redcoats, performers, and our technical support teams. Managing the product delivery for activities, events, large-scale production shows, Intellectual Property (IP) content, varied visiting artistes, and seasonal product.
On the leisure side, this includes overseeing all of our pool, sports & activities, and fairground proposition.
On a day-to-day basis, you will lead the team to deliver a memorable experience to our guests, focusing on fantastic guest experience, high service standards, and delivery of budget. This will involve both setting and rolling out our strategy for the Entertainment & Leisure team, as well as getting stuck in to support the teams operationally where needed.
Creating an environment that allows your team to perform at their best and deliver an amazing experience will be high on your priorities, as well as constantly being on the lookout for opportunities.
About You
We are looking for someone who lives and breathes guest experience. You should have strong experience in a similar role within an Entertainment or Leisure Environment.
You should have excellent experience in event management along with experience in working with and building relationships with external industry experts and suppliers.
Strong experience of being guest and customer-facing is essential, as well as dealing with a range of queries and sometimes complaints directly.
An analytical mind with the ability to forecast and manage costs is extremely important for this role. You will always have the financials in mind but will balance this with keeping our guest experience at the heart of your decisions.
You will need to be able to set strategic direction for your team whilst also being happy to be involved in the day-to-day operations, working closely alongside your teams to manage any challenges that arise.
You should have excellent communication skills and be confident engaging with teams at all levels. You should also have a curious mindset and not be afraid to challenge the status quo.
Whilst your skills and experience are important to us, your approach, mindset, and attitude are of equal interest to us.
Interested?
If this sounds like the perfect role for you, we would love to hear from you. To apply, click the apply now button and we will ask you to submit your CV as well as a few words about why you would like to work for Butlin's, what about this role excites you, and what you would bring to the role if successful.
Should you have any questions or require any adjustments for this process, please email (see below).
About Butlin's
At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult-only Big Weekenders.
Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you.
There has never been a more exciting time to join Butlin's!
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