Company: Confidential B2C Ecommerce Client
Location: Hybrid working, 2 days per week in office
Reporting to: CTO
This role is for a company focused on improving lives through scientifically backed supplements. Their flagship product is a market leader in its category, supporting the health and mobility of pets. With an ambitious mission, the company operates in a fast-paced, high-growth environment and has a track record of rapid expansion over the past two years. The goal is to become the most trusted brand in their sector globally.
The IT Manager will join a growing technology team dedicated to delivering customer-centric solutions and support for core business systems. The role includes building and managing a team of subject matter experts while overseeing key IT infrastructure and services.
Key Responsibilities:
1. Oversee IT infrastructure, business applications, and end-user support services across the organisation.
2. Manage the performance and relationship with external 3rd-party managed service providers.
3. Act as a key stakeholder in managing 3rd-party vendor relationships.
4. Develop and enforce IT policies, ensuring alignment with company procedures.
5. Drive improvements in the technology landscape to reduce risks and stay updated with advancements.
6. Manage the IT budget, optimising costs for technology services and solutions.
7. Provide hands-on technical expertise for implementations and issue resolution.
8. Serve as the escalation point for complex technical issues.
9. Propose innovative solutions for process and cost efficiencies.
Key Skills and Experience:
1. 5+ years in a senior technical role (e.g., Senior Technical Engineer, IT Lead, IT Manager).
2. Leadership experience managing a small team of support engineers.
3. Proficiency in Microsoft technologies (M365, MS Azure).
4. Networking expertise (WAN, LAN, VPNs, Switching, Routing).
5. Familiarity with ERP/CRM systems.
6. Knowledge of infrastructure scripting (PowerShell, Python).
7. Strong technical management skills and knowledge of hardware/software systems.
8. A proactive and motivated approach to project delivery.
Desired Skills and Experience (Not Essential):
1. Experience with RESTful APIs and scripting languages.
2. Background in small, dynamic teams or eCommerce environments.
3. Ability to set up infrastructure from scratch and develop and expand a team.
The client cannot offer sponsorship at this time. For more information please share your CV with me at
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