Location: United Kingdom
Department: International Operations
Contract type: Full time Indefinite
Working pattern: The successful person must live at a commutable distance from the Cardiff office. There is a requirement to work from the Cardiff Office twice a week including during certain meetings and events.
Closing Date: 16th February at midnight UK time
You must have the legal right to work in United Kingdom at the time of application.
There is no relocation or sponsorship support.
British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.
The Project Support Officer provides integral operational and administrative support to education, arts, Country Director and overall business delivery of the British Council Wales operation; managing specific administrative tasks and projects and acting as the first point of contact for routine admin / website enquiries.
Accountabilities/Responsibilities:
* Responsible for the implementation of an agreed set of project and administrative activities that support the work of the Director Wales, Education and Arts teams in Wales across all areas of delivery.
* Supports the management of the Wales Advisory Committee and the Wales International Cross Party Group, including scheduling meetings, administering agendas, preparing and distributing papers and providing minutes and reports.
* Supports the scheduling, planning and delivery of face to face and digital meetings and events ensuring British Council EDI standards are met.
* Plans and organises given resources accordingly to ensure that work is carried out efficiently and effectively, providing timely feedback on operational issues.
* Plans and prioritises own work activities, which supports the full range of British Council Wales activity (external relations, arts and education), managing competing requirements to ensure effective delivery of responsibilities.
* Delivers a range of corporate financial processes and procedures to enable effective budget and resource management for the British Council Wales team e.g. raising POs, vendor creation, SAP reporting, procurement processes and budget monitoring.
* Supports the timely gathering of monitoring, evaluation and reporting data, including compiling case studies and inputting data on SAP.
* Supports general office management and event delivery on British Council Wales premises and elsewhere, including support with catering, stationery and sundry orders where required.
* Coordinates with others (e.g. suppliers, contractors, internal colleagues) to ensure that activities/services are completed in accordance with agreed service delivery.
Relationship & stakeholder management
* Is the main point of contact for an agreed set of stakeholders including the Wales Advisory Committee, Welsh Parliamentary, Wales International Cross Party Group, etc.
* Is the first point of contact for general British Council Wales enquiries.
* Establishes and maintains effective working relationships with suppliers and contractors and relevant partners, to facilitate the smooth running of British Council Wales operation, projects and services.
* Maintains and regularly updates contact databases for the team.
* Responsible for managing the British Council Wales website enquiry point, taking accountability for delivering a satisfactory and timely resolution of external queries.
* Delivers excellent customer service at all points of contact.
Communications / website management
* Supports the delivery British Council Wales PR campaigns including digital, working with British Council Wales colleagues and Communications.
* Works with Wales team colleagues to ensure that the website is updated and accurate (English and Welsh versions).
* Supports the promotion and communication of British Council Wales programmes across media, including social media, print and digital in Wales / UK.
* Participates in routine pipeline analyses and ad-hoc queries to inform the Tripartite Board (TAB).
* Organises Salesforce access and training.
Requirements of the role:
* Project/event delivery experience including financial administration and face-to-face and digital event planning.
* Good communications including good written skills.
* Confident user of IT (Word; Excel; PowerPoint) and working knowledge of British Council SAP system (aptitude if recruiting externally).
* Well-organised, able to develop and follow prioritised work plans.
* Financial and resource management experience.
* Demonstrates good IT skills including an understanding of social media.
* Teamworking experience and ability to liaise professionally and efficiently with internal and external stakeholders.
* Experience of communications work including using a customer relations management platform.
* Knowledge of the education and/or arts sector(s) in Wales.
* An understanding of equality, diversity and inclusion principles.
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