* Working closely with the Head of Facilities and Reception Team Leaders you will be in part responsible for the smooth running of the Reception team.
* You will direct, lead and coach the team's activities within Reception to ensure all areas of responsibilities are covered.
* By leading and working with a large diverse and multiskilled team, you will ensure all our guests receive a seamless customer journey from the moment they arrive.
A resolution focused leader with the confidence to deal with guest concerns, showing empathy and understanding continually looking to improvise with opportunities our guests provide
* The capacity to multi task in a guest facing environment, for example preparing for guest arrivals whilst monitoring areas for improvement.
* Ability to effectively lead, motivate and engage your team, even in times of high demand.
* Able to manage multiple priorities and adapt quickly to changing requirements
* Willingness to challenge if standards aren't meeting required levels
* Be able to make decisions confidently
* Capable of monitoring guest insights, using feedback to drive a culture of improvement
* Ability to coach and develop team to improve performance
* Able to create a rewarding environment that encourages high team engagement
What skills do I need?
* Experience of leading a large team in a customer facing environment
* Have the ability to create an environment where the team are able to grow and develop
* Effective communicator with the ability to clearly articulate ideas
We have a fantastic opportunity for a Guest Services Supervisor at Heythrop Park Resort. The reception area is a fundamental part of our guests' experience when staying at Warner. As a Guest Services Supervisor leading one great team, you will play an integral part in providing a perfect customer journey for our guests.
Set within magnificent grounds, Heythrop Park Resort is part of the Warner Hotels Group. This beautiful 311-bedroom hotel with 2 entertainment venues, purpose built Spa and Leisure facilities, and 3 restaurants is set in over 440 acres of parkland in the Cotswolds., We are the warm-hearted home of some of the UK's most-loved brands.We're one great passionate team.We're Warner Hotels.What began as a holiday village in 1932 is now a collection of 15 adult-only country estates, castles and coastal villages.Our hotels offer fantastic food, contemporary dining spaces and leisure facilities along with evening entertainment and plenty of daytime actives including archery, bowling, and rifle shooting. At Warner we believe happy teams equals happy guests. As a business, our aim is to collectively work together to ensure the right environment is created for our talented teams to reach their potential and keep our guests delighted. Why chose Warner Hotels?Our vision is to be the UK's most loved holiday business. We want to create the perfect place to unwind, delighting more guests at our hotels and provide some of the most exciting career opportunities for our passionate and dedicated teams. Working with us will mean you'll get the opportunity to be a part of a collaborative environment with incredibly talented individuals who care to make a difference and consistently want to challenge the norm. Whether you're looking to join us in one of our hotels or our Hemel Hempstead support centre, you'll be sure to be surrounding yourself around teams who are passionately sharing the same great story, the same goals and the same excitement for the future. Our Mission & CommitmentWe're proud of how far we've come, but excited about the future. We've found our niche. We're recognised for our friendly service, our can-do attitude and our innovation. And we're on the cusp of the next chapter. With our 16th hotel on the horizon due to open in 2024, we're on the search for new team members to join us on this incredible journey and share our passion to make one of the UK's most-loved hospitality brands the best it can possibly be.If you wish to know vist
* A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
* 20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
* Potential live in available
* Free use of gym and leisure facilities
* Free or 60% discounted food onsite
* Access to fantastic discounts and offers with many national brands and retailers
* Access to use the company's corporate box at the O2 for Music, Comedy, Sport, and Entertainment events
We are part of Bourne Leisure Ltd, as a business we are committed to creating an Inclusive and Diverse culture. We are driving Inclusion and Diversity across every strand of our business to ensure every team member feels included and part of something. If you require any further support or wish to enquire via email then you can contact the hotel direct on the email below