Customer Liaison officer required in Merseyside for a Social housing contractor.
Job Purpose:
As a Customer Liaison Officer you will be the dedicated point of contact for residents within social housing projects. Your role is to offer support, education, and comfort to residents undergoing work in their homes, ensuring a smooth and
positive experience. Reporting to the Site Manager, you will work closely with site managers to facilitate effective communication and resolution of any concerns, enhancing customer satisfaction and trust.
Key Responsibilities
Resident Support and Communication:
Serve as the primary point of contact for residents during project works.
Provide clear and consistent communication regarding project timelines, processes, and any potential disruptions.
Address and resolve resident inquiries, complaints, and concerns in a timely and professional manner
Education and Engagement:
Educate residents about the nature of the work being carried out and the benefits upon completion.
Conduct regular meetings and informational sessions to keep residents informed and engaged.
Distribute educational materials and guides to aid resident understanding.
Comfort and Reassurance:
Offer support and reassurance to residents, particularly those who may feel anxious or inconvenienced by the work.
Ensure residents feel heard and respected, maintaining a compassionate and empathetic approach.
Site Collaboration:
Work closely wi...