Communicates complex clinical scientific service related test information to managers, consultants, nurses, other health care colleagues, patients, and patient carers. Answers telephone inquiries from pathology users, patients, and patient carers about test results and provides highly complex information about methodologies and service requirements. Interprets results and reassures users that the information is correct when results do not agree with clinical presentation, and investigates and problem-solves situations in their specialist field.
Manages own work and day-to-day routine in specialised services. Responsible for processing both urgent and routine work to maintain routine turnaround times in line with Trust and Service policies. Maintains very complex specialist analytical equipment on a daily basis and signs off as fit for clinical use.
Responsible for the efficient use of expensive tests and high-value analysers. Runs test procedures on all methodologies daily, including calibration and quality control testing, and signs off methods as fit for clinical use. Fault-finds equipment and analyser function after formal in-house training. Implements policies in specialised areas and proposes changes that will improve and develop the service for users inside and outside the Trust.
Informs outside agencies and manufacturers of problems with equipment and helps service engineers to repair and maintain laboratory equipment. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
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