Job summary Oakfield Surgery based at Newmarket Hospital, is looking to recruit an enthusiastic care navigator to work with the current team on a permanent, full or part-time basis. This person will receive, assist and direct patients in accessing the appropriate service in a courteous, efficient and effective way and provide general assistance to the practice team and project a positive and friendly image to patients and other visitors. Main duties of the job Greet and direct all patients. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain procedures and make follow-up appointments as requested by clinicians. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Process personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional. Register requests for home visits, ensuring careful recording of all relevant details and where necessary refer to the relevant clinician. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. About us SPC is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare. We are committed to equal employment opportunities and encourage applications from all qualified individuals. Benefits of working for SPC include: NHS pension scheme, 23.7 employer contribution. Life insurance. Family benefits including an adult dependents pension and children's pension. Ill health benefits. Proper pay and cost of living benefits. Eye care vouchers health service discounts. Generous annual leave, 33 days inc BH Enhanced maternity and paternity terms. High street discounts through our own online portal. Technology and homewares salary sacrifice schemes with Currys and John Lewis. Cycle to work salary sacrifice scheme. Gym salary sacrifice scheme. Date posted 03 April 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number 28500 Job locations Exning Road Newmarket Suffolk CB8 7JG Job description Job responsibilities If you would like to find out more information about this role, please see the attached job specification. Job description Job responsibilities If you would like to find out more information about this role, please see the attached job specification. Person Specification Qualifications Essential None Experience Essential Excellent verbal communication skills. Polite and professional telephone manner. Sensitivity to confidentiality issues and data protection. Ability to work on initiative and as part of a team. Ability to work under pressure. Ability to work well with the members of the public. Ability to work flexibly and to cover colleagues holiday/sickness periods. Desirable SystmOne /AskmyGP /general IT skills. Understanding of primary care. Person Specification Qualifications Essential None Experience Essential Excellent verbal communication skills. Polite and professional telephone manner. Sensitivity to confidentiality issues and data protection. Ability to work on initiative and as part of a team. Ability to work under pressure. Ability to work well with the members of the public. Ability to work flexibly and to cover colleagues holiday/sickness periods. Desirable SystmOne /AskmyGP /general IT skills. Understanding of primary care. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address Exning Road Newmarket Suffolk CB8 7JG Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)