Application Support Manager
Location: London
Salary: A GBP 55,000 plus benefits
Are you a tech:savvy leader with a passion for ensuring the smooth operation of business:critical applications? Were seeking an Application Support Manager to join a dynamic team in the hospitality and leisure industry. This is a fantastic opportunity to drive performance, lead a skilled team, and collaborate with key stakeholders to deliver exceptional application support services.
Must have experience in:
: Managing and supporting critical hospitality applications such as Property Management Systems (PMS) Point of Sale (POS) systems, booking engines, and CRM platforms.
: Overseeing integrations between booking platforms (e.g., OTA, GDS) and in:house applications.
Key Responsibilities:
: Oversee the IT application support team, ensuring efficient delivery of services.
: Analyse user needs to provide proactive support and identify opportunities for improvement.
: Manage release processes, testing, and department:wide communication for applications.
: Ensure timely resolution of incidents and enhancement requests while adhering to SLAs.
: Collaborate with cross:functional teams to implement technologies that support business goals.
: Lead strategic technology planning and ensure systems align with business objectives.
: Stay updated with emerging technologies and trends in the hospitality industry.
: Secure data, troubleshoot system issues, and provide 24/7 application support when required.
: Develop support documentation, mentor staff, and maintain strong internal relationships.
Experience:
: Strong technical expertise and leadership experience in application support.
: Exceptional problem:solving skills and a customer:focused mindset.
: Proven ability to manage multiple projects and coordinate with cross:functional teams.
: Knowledge of data security and compliance within the hospitality or leisure sector is a plus.
: Strong communication skills and the ability to mentor and develop teams.
Why apply:
: Lead a talented team in a fast:paced, exciting industry.
: Opportunity to influence and optimize critical business applications.
: Work in a supportive and collaborative environment.