Collections Team Manager – 12 Month FTC Location: Leeds (Hybrid) Salary: Up to £47,000 Elevation Recruitment Group are working on behalf of a client to recruit a Collections Team Manager for a 12-month fixed-term contract. This role will be responsible for leading a team of collections agents, ensuring the timely collection of outstanding balances from SME clients, and driving continuous improvements across processes, customer experience, and team performance. Key Responsibilities: Lead and motivate the collections team to meet performance targets and service levels. Monitor and report on debt position, collections performance, and key KPIs. Identify and address process gaps, implementing improvements to enhance efficiency and reduce overdue debt. Support team development through training, coaching and cross-skilling initiatives. Handle escalated queries and ensure prompt resolution within SLA. Maintain compliance with all relevant policies, procedures and regulations. Collaborate with internal stakeholders to enhance customer journey and operational performance. Oversee planning, productivity and day-to-day performance management. Key Requirements: Proven experience in a similar collections or credit management leadership role. Strong people management skills, with the ability to inspire and develop teams. Excellent communication and stakeholder engagement skills. Strong analytical and problem-solving ability. Proficiency in Microsoft Office and comfortable working with data and reporting tools. A customer-focused and results-driven approach. GCSE Maths & English (Grade C or above) essential; a degree or equivalent qualification is desirable. This is a fantastic opportunity for an experienced collections leader to join a progressive business in a pivotal role.