Job overview
A vacancy has arisen for a part time Team Administrator for the Bedford Adult ADHD Service, based at Twinwoods Resource Center based in Clapham Bedford. This is an busy role and the ability to multi-task is key, as Adult ADHD is a complex pathway and requires compassion, dedication and organisation. This position is suitable for an individual who is extremely passionate about patient care and displays sensitivity around memory problems/dementia.
Main duties of the job
To provide comprehensive administrative support to a small, but busy team of Consultants, Doctors, and Nurses, who support service users going through the Adult ADHD pathway, from referral to diagnosis.
Working for our organisation
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Detailed job description and main responsibilities
The successful candidate will be responsible for referrals, investigation requests/outcomes, clinic letters, booking/cancelling/rearranging appointments, taking notes and recording actions at the weekly Clinics and MDT and other Admin duties as required.
Excellent communication skills required, both written and verbal.
Person specification
Education/ Qualifications
Essential criteria
1. Educated to GCSE standard or NVQ3 or equivalent
2. Good standard of Written and Spoken English
Skills/Abilities
Essential criteria
3. Computer Literacy
4. Word processing skills (MSOffice Word)
5. 60-70 wpm typing speed
6. Data entry skills
7. Familiarity with switchboard duties .
8. Good communication and skills including the ability to interpersonal communicate effectively verbally and in writing
9. Ability to type using digital dictation recordings.
10. Exercise own judgement when dealing with enquiries from patients,
11. Ability to prioritise workload, plan and organise own time effectively
12. Ability to act independently, and on own initiative.
13. Ability to work as part of a multi disciplinary team in a pressured environment
14. Exercise own judgement when dealing with enquiries from patients, parents/carers or other professionals.
15. Exercise own judgement when dealing with enquiries from patients, parents/carers or other professionals.
16. Excellent organizational skills
17. Knowledge Ability to manage own workload without direct supervision.
Experience Knowledge/ Understanding
Essential criteria
18. Application of technology in the office i.e. email and networking.
19. Equal Opportunities.
20. Other windows packages (for example Excel, PowerPoint and outlook).
21. Knowledge of the Data Protection Act and Caldicott Guardian y
22. Confidentiality
23. An Understanding of Office Procedures.
24. Knowledge and understanding of medical terms.
25. Understanding of hospital and/or social services environments