Main area Receptionist/Support Cashier Grade Band 3 Contract Permanent: Substantive Hours Part time - 20 hours per week (09:00-13:00 Monday to Friday) Job ref 342-EFM005-0125
Employer Avon and Wiltshire Mental Health Partnership NHS Trust Employer type NHS Site Callington Road Hospital Town Bristol Salary £24,071 - £25,674 per annum (pro rata) Salary period Yearly Closing 06/02/2025 23:59
Band 3 Receptionist/Cashier - Bristol
Job overview
A great opportunity has arisen for an experienced receptionist/cashier to join our friendly team. Our receptions are staffed between 09.00 - 17.00 Monday to Friday, and we are looking for a candidate with a cashiering focus to provide services from 09:00-13:00 Monday-Friday. The role holder will provide a central point of contact for our South Bristol sites as well as provision of FOH reception and cashiering duties.
Main duties of the job
* First point of contact for phone calls into the location, transferring calls, taking accurate messages and escalating as appropriate.
* Meeting and greeting patients and visitors.
* Advising clinicians when their patients have arrived.
* Room bookings.
* Making sure the clinic rooms have everything they need.
* Cashiering, including petty cash services, patient account administration and property safekeeping.
Working for our organisation
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust), a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon and across the county of Wiltshire.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Detailed job description and main responsibilities
You will be supported in your role by the South Bristol Area Site Coordinator, and passionate and friendly colleagues both in support services and the wider Facilities Management team.
The Receptionist will provide assistance as required depending on service need across three different receptions based at Petherton Resource Centre and Callington Road Hospital. As well as acting as a first point of contact for the sites both face to face and over the telephone, the role will include general administrative duties and use of bespoke systems to book rooms for staff members and record withdrawals and deposits of patient monies.
In this role, the post holder will be speaking to service users, healthcare professionals, external agencies, emergency services, members of the public and more.
Training at each base will be provided in respect of the role.
Person specification
Communication
* Excellent communication skills
IT Skills
* Good IT Skills - Competent
* Microsoft Excel, Outlook, Internet & Word Processing
Knowledge
* Experience of general administrative systems and office procedures
* Able to organise and prioritise own workload
Team Work
* Experience of working within a team
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.
Please apply to join us, we would love to hear from you. Any personal details you supply to us are kept safe in line with the General Data Protection Regulations.
Adverts normally close for application a few minutes before midnight on the closing date and we will let you know if we are offering you an interview by email via our recruitment system ‘TRAC’. We contact all applicants within 4 weeks after the closing date, so please check your emails regularly once you have submitted your application; you are welcome to contact us, via the TRAC system, if you have any queries about your application.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
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