We are looking for an experienced Customer Service Executive to join our DK Household Brands team on a fixed term contract for 6 months, potentially up to 12 months. This role will play a pivotal part in driving our success and offers an excellent opportunity to join a great team.
We are a premium housewares brand, with a portfolio of distinguished brands including Cole & Mason, Culinare, Zyliss, AdHoc, Ken Hom and Swissmar; and we pride ourselves on delivering exceptional products and outstanding customer service.
The Customer Service Executive will support our end consumers with their after sales enquiries and requests for all brands, purchased direct from us or via a retailer. The purpose of this role is to deliver customer excellence & a positive customer experience as part of the Sales Support Team.
Key responsibilities:
1. Provide day to day after sales support for end consumers across all brands.
2. Facilitate, respond, and resolve customer aftersales received via email, phone, letter, or fax: faulty, damage or incorrect items, returns, and quality complaints.
3. Facilitate, respond, an...