Job Summary
We are seeking a skilled IT Support Specialist to join our team at Reboot Recruit. This is an exciting opportunity for a technical help desk engineer to provide exceptional service and support to our clients.
About the Role:
* Provide remote access to client machines to resolve problems
* Utilize tools to monitor and manage problems, as well as proactively prevent issues from arising
* Assist with setting up and resolving issues with customer equipment
* Log all incidents in the Service Desk system as required/directed and follow procedures and processes
* Take ownership of client incidents and be proactive when dealing with them
* Keep the client informed regarding the status of incidents
* Work on projects under the guidance of senior engineers
* Develop good working relationships with clients and establish a solid understanding of their business needs and issues
* Consistently document knowledgebase with client information and fixes
* Work within the guidelines of client-specific service level agreements and objectives
About You:
* A minimum of 1-2 years' experience on a Service Desk or similar role within an IT support environment
* Diligent and logical approach to working with strong problem-solving skills
* Excellent customer-focused approach and commitment to service delivery
* Ability to prioritize workload
* Good interpersonal and communication skills, both verbal and written
* Bring an in-depth knowledge of Windows technologies including Active Directory/Entra, Windows Server 2012 and above, Windows Desktop 10 and above, and more
What We Offer:
* An estimated salary of £24,000 - £27,000 per annum, plus company benefits
* The opportunity to work with a growing business that values its employees
* A chance to develop your skills and knowledge in a dynamic and supportive environment