Job Title: Experienced Resident Liaison Officer - Social Housing
Location: Oldbury
Salary: £28,000 plus car allowance and company benefits.
Employment Type: Full-Time, Permanent
About Us:
Our client are a reputable social housing provider committed to maintaining high-quality living standards. They are looking for a passionate and driven Resident Liaison Officer to join the team. This is an exciting opportunity to work within the social housing sector, helping to ensure positive relationships between residents and our services.
Role Overview:
As a Resident Liaison Officer, you will play a vital role in ensuring effective communication between residents, contractors, and the housing maintenance team. You will be responsible for delivering excellent customer service, resolving resident concerns, and supporting the smooth running of social housing projects. The role is key to promoting positive relationships, enhancing satisfaction, and supporting community engagement.
Key Responsibilities:
* Act as the main point of contact for residents throughout the duration of housing projects, ensuring they are informed and supported at all stages.
* Address and resolve residents’ concerns and queries in a professional and timely manner.
* Provide clear communication to residents about project timelines, disruptions, and updates.
* Coordinate meetings and events, ensuring that residents are fully informed about ongoing works and developments.
* Work close...