Responding to enquiries from patients, practice staff and external agencies via tasks, telephone, letters, etc Liaising with external service providers and agencies as required Accurate and timely updating of information in patients' records Accurate and timely processing of all tasks Accurate and timely processing of emails Patient referrals: Quality checking of referral forms for accuracy Completion of additional forms required, ie funding, etc. Processing referrals via ERS and email Processing of Two Week Wait referrals within the designated timescales Accurate coding of referrals Timely and accurate processing of correspondence including Document Inbox