We have a fantastic opportunity to join a winning team at Maritime Transport as a Customer Service Supervisor based at our Ipswich depot Maritime Transport is one of the fastest growing container transport, handling and storage companies in the UK and offers one of the most dynamic working environments and prospects to progress within the industry. Why work for Maritime Transport? Competitive salary Annual salary review (discretionary). Annual bonus (discretionary). 25 days holiday plus 8 bank holidays on top from day 1. Life assurance cover x3 from day 1 and up to age 66. Maritime Weekly Lottery – every week one employee will win £1,000 Net Group personal pension. Employee assistance programme. Stable and successful business, in 23 years 23 pay rises Duties & Responsibilities: Supervising a fast paced team of up to 15 staff. Responsible for the day to day operations of a national transport desk Ensuring department standards and processes are met and adhered too Liaises with customers, freight operating companies and internal departments to ensure requirements are met Dealing with first line escalations from both customers and internal departments Taking ownership of and developing the FCL Intermodal product for our client Supporting with staff training, occasional UK travel required What we're looking for: Effective leadership and team-building skills Strong written and verbal communication skills Experience in commercial communication IT Literate (good knowledge of Excel would be an advantage) Previous experience of working in Transport or a customer facing role An understanding of the transport industry would be preferred but not essential. Working as part of a successful team, you will possess excellent communication skills and experience of dealing directly with customers. A working knowledge of IT systems and Microsoft Excel is essential for the role.