We are seeking an experienced and driven Group Aftersales Manager to oversee and enhance the aftersales operations across our dealership network. This is a fantastic opportunity for a results-oriented professional to take the lead in delivering exceptional customer service, optimising operational efficiency, and driving profitability in aftersales departments.
As a family business with more than one hundred years of experience, the Williams Group is one of the leading suppliers of prestige vehicles delivering exceptional sales and aftersales services. As a long-established professional business, we are continually developing to meet the changing needs of the retail landscape.
We take great pride in delivering excellent service to our customers at all times. With this in mind, the role of every staff member is incredibly important and we are proud to employ some of the best people in the industry. When you join the Williams family, you will receive progressive and innovative training to help you develop skills that will stand you in good stead for a long and successful career with us.
Working Monday to Friday
Role Requirements:
* To organise, direct and control the activities of aftersales department staff to achieve plans and budgets, ensuring optimum use of all material, financial and personnel resources.
* Collaborate with senior management to align aftersales strategies with the overall business goals.
* To contribute to the development of all operating and administrative policies and procedures including QMA to ensure the achievement of all tasks in a smooth and timely manner.
* Ensure compliance with brand standards and company policies across all aftersales functions.
About You:
* Proven experience in a senior aftersales role within the motor trade, ideally at a group or multi-site level.
* Excellent leadership and people management skills, with the ability to motivate and inspire teams.
* Strong understanding of aftersales operations, including service, parts, and warranty processes.
In return we offer excellent working facilities with a competitive salary, together with a host of other employee benefits.
Location: Williams Head Office Bolton
Working Hours: Full Time
Salary: On Application
Closing Date: 02/02/2025
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