1. Salary:Competitive
2. Location:63 St Mary Axe, London - EC3A 8NH
3. Department:Train Service Delivery
4. Type of Position:Full Time Permanent
5. Closing Date:6 August 2024
MTR Elizabeth line’s Train Service Delivery team are looking to appoint a dynamic and professional Service Delivery Manager on a full-time basis, based across our HQ near Liverpool Street station as well as the Swindon Control Centre.
As Service Delivery Manager, you will support the running of a safe and punctual railway on a daily basis through liaison with Network Rail, RfLI and MTR Elizabeth line RCC. Focused on supporting the culture and behaviours required to run a high performing metro service through a suburban area.
The ability to build effective working relationships will be key as you work directly with Senior Service Delivery Officers, Senior Train Service Managers, and Operations Development Managers to review the previous day’s performance incidents and ensure learnings to mitigate repeat incidents are shared – resulting in a customer-focused approach to continuous improvement.
Further to the above interactions within the department and wider business, you will also develop, on an ongoing basis, a strong working relationship with Network Rail staff, RfLI, other TOC/FOC’s and key industry partners to deliver an effective response to and minimise the impact of any disruption on both our customers and the wider rail network.
Operationally, the post-holder will Support and co-ordinate the management of all incidents, accidents and emergencies affecting the operational railway in liaison with colleagues in Network Rail, RfLI and internal stakeholders – whilst also coordinating the response to all infrastructure and operational incidents, including recovery of normal train service and input to and management of relevant information and communication systems.
This is a role that can offer an individual who is passionate about passenger train operations the ability to work within a like-minded team, all of which are motivated to have a tangible positive impact on a customer-centric rail service.
Person Specification and Practical Experience
To be considered for the role you will need to show demonstrable experience of the following:
6. Customer-focused individual, capable of working outside traditional routines
7. Proven interpersonal skills and the ability to integrate into the activities of a multidisciplinary team
8. Wide experience in passenger train operations
9. Demonstrable skill in the use of Microsoft Office package and Control specific software e.g. CCF, TMIS, P2v2, TRUST, TRUST DA, TOPS, FMS, Nexus Alpha and Alpha Page or other communications/ pager system
10. Experience within a control environment, area operations or infrastructure role
11. Full understanding of MTR Elizabeth Line train services, customer requirements and route geography
12. Knowledge of Train Operating Companies within the route
13. Geographical knowledge of adjoining Routes
14. Able to influence others and work under pressure
15. Problem solver with ability to provide creative solutions
16. Ability to follow applicable rules and regulations
Benefits and Rewards
Travel Benefits (discretionary):
17. Free zones 1-6 Oyster travel card, for you and another person who lives at the same address
18. 75% discount on all UK rail travel, and some international services
Pension: You will be automatically enrolled into our excellent pension scheme. After two years, you will have the option of joining our defined benefits scheme
Benefits Station: A dedicated online benefits platform for retail and entertainment discounts
About Us
MTR Elizabeth line values its workforce, offers career progression and provides a platform to grow and develop.
We aspire to set a new transport standard for the UK, moving people and connecting communities better than anyone else. We are making long-term improvements to our network and creating a better service for our customers. We are a trusted operator with proven experience and have a mission to enable our employees to reach their full potential.
We welcome applications from a diverse range of candidates regardless of background, disability or gender and are committed to creating a workforce as diverse as the communities we serve.