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Client:
The National Trust
Location:
Bangor, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
23e1ba7efac5
Job Views:
4
Posted:
13.02.2025
Expiry Date:
30.03.2025
Job Description:
Welcome & Service Assistant/ Cynorthwyydd Croeso a Gwasanaeth - Bangor
Summary
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: 11.64 an hour
Duration: Fixed Term Contract until the 2nd November 2025
Hours:This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. Shifts may vary to suit the needs of the property.
Interview date: Monday 24th February 2025
Potential start date: 11th March 2025
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Reporting to the Welcome Manager, you’ll be part of a team of 8 working at Penrhyn Castle. You will mainly be based at the Visitor Welcome Centre, however some shifts will be in the Grand Hall of the castle, some may be room guiding in the castle, and some may be spent mainly outdoors, talking to visitors and being a helping hand.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you are:
* customer focused with an understanding of the importance of great service
* a team player, but also can work on your own initiative
* well organised and adaptable
* willing to learn new skills
* have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
* Substantial pension scheme of up to 10% basic salary
* Free entry to National Trust places for you, a guest and your children (under 18)
* Rental deposit loan scheme
* Season ticket loan
* EV car lease scheme
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
* Flexible working whenever possible
* Employee assistance programme
* Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
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