A luxury 5-star boutique hotel in the heart of Knightsbridge, London. 80 steps to Harrods and 1 minute to Harvey Nicholls. Warwick London is made of The Capital Hotel, Apartments & Townhouse, a total of 73 rooms. We are now recruiting you to join our five-star, luxurious boutique hotel. Have fun working alongside a fantastic team.
A luxury 5-star boutique hotel in the heart of Knightsbridge, London. 80 steps to Harrods and 1 minute to Harvey Nicholls. Warwick London is made of The Capital Hotel, Apartments & Townhouse, a total of 73 rooms. We are now recruiting you to join our five-star, luxurious boutique hotel. Have fun working alongside a fantastic team.
The Capital hotel is now looking for a dedicated Breakfast Supervisor to lead our morning service and ensure our guests start their day with an exceptional experience.
Responsibilities:
1. Implements
the consistent delivery of the highest level of customer service.
2. Ensure the Breakfast and Lunch services run
smoothly in the restaurant.
3. Assist with monthly bar beverage stock take.
4. Ensures that the department generates a
professional impression and ethos to all customers and team members.
5. Participates with action on Customer Service
Reports relevant to the department to achieve positive and consistent
results.
6. Acts on customer feedback relevant to the
breakfast service. This to include customer complaints and compliments.
7. Is aware of budgeted and actual departmental
targets. This to include sales, covers, stocks levels and departmental
profits.
8. Ensures all the F&B areas are clean, tidy
and presentable at all times during the shift.
9. Ensures the team members are well groomed,
well presented and wearing the correct uniform at all times.
10. Ensures the Room services to the guest are well
presented and supervised.
11. Ensures to follow up and pass the handover
from the previous and next shifts.
12. Is aware of and assists with the control of
departmental operating costs in line with forecasted business levels.
13. Ensure the mini bars are fully stocked, well
maintained and guest’s consumptions charged accordingly.
14. Maximises opportunities for breakfast sales
and profit and other related targets.
15. Ensures effective stock rotation and maintains
stock levels in accordance with hotel business and company policy. This to
include storage and use of equipment.
16. Assists with stock-takes where required.
17. Follows procedures for food and beverage
controls at all times. Security of stock and equipment to be at the
forefront of all operations daily.
18. Assists with maintaining and improving
departmental operating standards.
19. Controls wastage/misused products and keeps it
to a minimum.
20. Positively approaches sales opportunities in
order to maximise sales revenue and exceed budgeted sales targets for the
department.
21. Assists with and suggests new promotional
opportunities to enable departmental sales to meet and exceed budget. This
to include the planning, implementation and review of promotions.
22. Assists with leading and motivating the
departmental team to promote good employee morale and ensure a high level
of commitment and pride in the Hotel.
23. Assists and supervises the daily events
supporting the F&B Managers, including the preparation and follow up.
24. Carries out planned training and development
in a systematic and professional way in order to meet the needs of the
business and assist in individual team members’ personal development, both
through formalised training sessions and day to day briefings.
25. Continuously coaches and counselling colleagues
to develop skills accordingly.
26. Measures the success of F&B breakfast services
training in meeting departmental objectives.
27. Complies with statutory and company
requirements for Health and Safety, Food Safety, Risk Assessment,
Licensing Laws, Disability and ensures all employment legislation is
strictly adhered to.
28. Implements and actions cleaning procedures and
standards in line with EHO standards.
29. Ensures a professional and friendly service
throughout the hotel, with a specific focus on breakfast and increasing
and maintaining standards.
30. Keeps himself/herself informed of the Hotel
goals and objectives, and those of other departments, maximising the role he/she
plays in delivering the hotel budgeted targets.
31. Operates IT systems in line with company
standards where required
32. Assists
in the training of new staff members.
33. Attends
training sessions and courses when required.
34. Is fully
aware of, competent in and follows at all times:
-
Hotel fire procedures;
-
Hotel security procedures;
-
Hotel health & safety policy and procedures;
-
Hotel facilities and opportunities to promote these to customers;
-
Hotel and departmental operational standards and procedures;
-
Short- and long-term sales and marketing promotions;
-
Customer service standards;
-
Company and Hotel performance and conduct guidelines, policies and procedures.
35. Completes all fire, health and
safety training as requested.
36. Occasionally
cover evening service in the case of the F&B Manager’s absence.
More about You:
·You will have some experience of working in a restaurant or hotel
·Possess a friendly personality and excellent customer service skills
·Strong listening, speaking and communication skills
Minimum one year experience as Supervisor in Food and Beverage