About Us:
https://www.swap-commerce.com/
Say hello to The leading E-Commerce OS Swap.
We are a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive.
Key Responsibilities:
Logistics System Integration:
* Lead the integration of merchant’s logistics and shipping platforms (including carrier management systems, 3PLs, and fulfilment centres) with the company’s e-commerce platform and internal systems
* Work closely with the account management, product, and operations teams to ensure smooth integration and prompt issue resolution
* Interact regularly with merchants as they onboard and utilise the Swap platform
Vendor Management & Cross-Departmental Collaboration:
* Engage as needed with logistics and shipping vendors, including carriers, 3PLs, and fulfillment providers.
* Evaluate and recommend new shipping partners or solutions based on operational needs, scalability, and cost-effectiveness.
* Work closely with the Customer Service, Product, and IT teams to ensure logistics and shipping solutions meet customer expectations.
Process Optimization:
* Develop and implement processes to streamline shipping workflows, reduce delays, and increase order accuracy.
* Ensure seamless integration of new logistics technologies, platforms, or solutions into existing operations.
* Monitor shipping and fulfillment performance metrics, identifying opportunities for improvement in speed, cost, and quality.
Technology & Innovation:
* Stay updated with emerging trends and technologies in logistics, shipping, and fulfillment, including automation, and data analytics.
* Recommend new tools, technologies, or solutions that could improve shipping processes and enhance the customer experience.
Compliance & Documentation:
* Ensure integrations comply with industry standards, regulatory requirements, and shipping regulations.
* Maintain thorough documentation for all integrations, including technical specifications, timelines, and troubleshooting steps.
Qualifications:
* Bachelor’s degree in Supply Chain Management, Logistics, Business, or a related field (preferred)
* 5+ years of experience in logistics, shipping, and integrations, preferably in an e-commerce environment.
* Strong technical understanding of logistics software, APIs, and data integrations.
* Experience managing integrations with major carriers (e.g., UPS, FedEx, DHL, USPS) and third-party logistics providers.
* Strong project management skills with a proven ability to oversee cross-functional projects and meet deadlines.
* Knowledge of shipping best practices, warehousing, and fulfillment processes.
* Excellent analytical and problem-solving skills.
* Strong communication skills with the ability to collaborate across departments and external partners.
* Proficiency in Excel, data analytics tools, and project management software (e.g., JIRA, Asana, Trello).
Preferred Skills:
* Experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
* Familiarity with logistics automation tools and software.
* Experience with international shipping and cross-border logistics.
* Familiarity with software like ShipStation, ShipBob, or similar platforms.
Why Join Us:
* Competitive salary and benefits package.
* Opportunity to work in a fast-growing, dynamic e-commerce company.
* Collaborative, innovative, and supportive work environment.
* Career growth opportunities in logistics and supply chain management.
If you're a proactive, solution-oriented professional with a passion for e-commerce logistics and technology integration, we encourage you to apply for this exciting opportunity to help drive the future of our logistics operations.