We are looking for a hard-working and enthusiastic individual, with good planning and organisational skills, to provide confidential and effective administrative support across the Delivery, Operations & Business (DOB) Team.
Responding to emails from generic mailboxes, updating databases, and communicating with key internal/external stakeholders are essential to the role. The postholder will demonstrate good practice and a willingness to learn, whilst following appropriate processes to contribute towards continuously improving individual and team performance.
Good communication skills are required, as the successful candidate will be a first point of contact for the team and liaise with members of the wider Workforce, Training & Education (WT&E) directorate. The successful candidate will be responsible for ensuring all information is communicated in a professional and timely manner.
The postholder must be committed to actively championing NHSE values and behaviours.
· Supporting the team with diary management including scheduling meetings
· Supporting internal & external meetings and events as appropriate
· Supporting online events and meetings such as online workshops
· Providing support to projects, such as collating resources, creating surveys, and creating project documents
· Collating data etc. and uploading/storing as appropriate
· Working from a generic mailbox and in line with instructions provided
· Supporting the work of the team (e.g. senior management meetings, record keeping) as appropriate
· Organising and contributing to team meetings
· Liaison with relevant stakeholders, wider team members and managers
· Photocopying and word processing duties
· Ensuring electronic files are maintained
· Maintaining contact lists
· Answering phone calls on behalf of the team, signposting and taking messages as appropriate
· Responding to email and telephone queries
· Provide appropriate support to colleagues and managers as requested in line with NHS England values and behaviours and the functions of the team and provide cover for colleagues as necessary to ensure business continuity
· Share good practice within the team and follow appropriate guidance and processes as instructed.
· Contribute to efforts within the team to continually improve performance
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.
If you would like to know more or require further information, please visit
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on theGovernment website.
• Act as first point of contact for the business team within the directorate, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.
• Answer telephone calls, taking messages and passing on information accurately to the relevant departments/person.
• Responsible for ensuring that general office supply levels are maintained and secured appropriately.
• Responsible for sorting of all incoming post and ensure distribution to the relevant departments, ensuring that all out going post is documented, recorded delivery and where directed post is sent recorded delivery, where applicable.
• Promote the image of the department, checking that notices and leaflets are up to date and well presented.
• Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.
• Responsible for photocopying and word processing documents, letters, emails, minutes and reports when required.
• Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales.
• Responsible for organising meetings for the team and planning any administrative work as required.
• Demonstrate office systems and department requirements to new starters.
• Inputting into, monitoring and printing reports from computerised systems.
• To carry out other appropriate delegated duties as required
• Maintain a good knowledge of emerging policies from government departments, the organisation in defining the strategy, in order to support delivery of the NHS Long Term Workforce Plan.
This advert closes on Tuesday 10 Dec 2024