Customer Service Representative, Lending
You'll probably know Hastings Direct as a digital insurance provider, but did you know we also have a growing unsecured lending business? We have a competitive product on market-leading systems offering customers guaranteed eligibility and real rates through price comparison websites (PCWs).
As part of our expansion, we're looking for people to with a passion for customer service to join our growing lending business. In this role you will be responsible for all inbound customer queries from point of application, through to loan closure, using multiple channels whilst striving to resolve customer queries first time.
We have over three million customers, but know there's even bigger opportunity out there and have ambitious plans to become The Best and Biggest in the UK market. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.
How you will make a difference:
A key role in the lending operations team, you will be managing inbound calls & emails, and making outbound calls, as well as helping the wider operations team manage and support the end-to-end customer journey.
1. Handling inbound and outbound calls, providing brilliant customer service to our customers.
2. Working closely with our Underwriting & Collections colleagues to escalate customer interactio...