We are recruiting for a Rewards Operations Advisor for a leading Aerospace organisation based in Broughton, The first four weeks will be on site for training, the role will then be 3 days on site, 2 days WFH. Role Overview To work as part of a payroll support and HR Administration team responsible for processing of a broad range of payroll-related transactions received from internal stakeholders, whilst adhering to Service Level Agreements. To provide customer-focused support to UK-based colleagues on the telephone and via email on a broad range of payroll matters. To provide daily support to internal and external stakeholders to enable the successful running of the payroll from start to finish and to also produce important HR correspondence for internal and external stakeholders, including employment references, Solicitor’s reports and mortgage/rental operations. Key Accountabilities Process Payroll related transactions from internal stakeholders, such as: Detached Duty, Standby, On Call Onetime payment submissions Memberships, Loans, PASS scheme Working Party Subsistence P45 / New Starter Declarations Settlement Agreements Court Orders Process Time related transactions from internal stakeholders, such as: Overtime Shift Changes Sickness Phased Return to Work Time Savings Accounts, Salary Offset Process HR Administration related activities: Complete transactions in relation to all HR administration activities, for example references and solicitors’ letters Provide first level support to all clients on the flexible benefits platform. Maintain e-pay tool and provide first line of support when dealing with stakeholder queries Produce documents through mail merge for internal mail shots and divisional correspondence Manage all aspects of the relationship with the external e-payslip provider Experience & Knowledge Experience within a payroll environment, with particular focus on payroll data input and handling payroll queries Knowledge of PAYE, SMP, SPP, SSP, Student Loans, Pensions and other deductions. Experience of a computerised payroll system (SAP would be desirable) Experience of working in a busy office environment and performing a broad range of administrative duties Proven customer service experience both verbal and written Working knowledge of Microsoft Office, or G Suite, especially word processing and spreadsheet applications This is an umbrella contract, the role is Inside IR35