Job summary INTERVIEWS FOR THIS ROLE WILL BE HELD WEEK COMMENCING 18TH NOVEMBER 2024 Are you looking for a new role? We are looking for someone to join our friendly team who has an interest in administration to support the smooth running of various services, including the Primary Care Mental Health Team and support of a range of Clinical Services. If you are organised, like working using your own initiative and would love to expand your knowledge in the areas that you will be supporting, then this opportunity is for you We are an expanding team so there will be potential for many learning opportunities. Main duties of the job The Administrator will support our Primary Care Mental Health Team and when required other Service Facilitators in the delivery of STHC Services and Programmes across South Tyneside. This includes ensuring our appointments are carefully managed, appointment books are maintained, and patients are registered and booked in with the most appropriate clinicians. Is it for me? We will make sure you are fully inducted and trained. Its important to us that you feel safe and supported in your role. You'd be suited to this role if you have high levels of personal commitment to facilitate the delivery of a patient focused service and have good problem-solving skills. You'll need good communication skills and a caring and empathetic nature. You will be expected to work across various locations within South Tyneside, including working within General Practices. It's important that you can work well as part of a team as well as independently and have the ability to work using your own initiative to deliver our business objectives The role will be based at Monkton Hall's Bedewell office in Jarrow. About us STHC are a GP Federation with 18 member GP Practices that runs numerous healthcare services across South Tyneside. What we can offer you: A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance. Innovative teams who strive in forward thinking, with a voice that is heard. A visible and supportive management team, with operational support that get it. A commitment to personal development, training and leadership opportunities, with service-managed training budgets. Feel free to contact us if you would like to know more about the opportunity to come and work in a lovely team Get in touch with Paula Talbot (paula.talbot8nhs.net)we'd love to hear from you. Date posted 22 October 2024 Pay scheme Other Salary Depending on experience Approximately £23,000 Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number B0170-24-0019 Job locations Monkton Hall Hospital Bedewell Office - Entrance D Monkton Village Jarrow NE33 4JP Job description Job responsibilities JOB PURPOSE Provide day to day administrative support to the Primary Care Mental Health Team. Act as an initial point of contact for patients who are attending the for planned face-to-face appointments and visitors to the building. Responsible for the monitoring and management of patient appointments and clinics on the clinical system to ensure a high-quality service is provided to patients responding to queries/issues as they arise. Responsible for the provision of the day-to-day admin support to the Primary Care Mental Health Team. Management of the booking system for consulting rooms and MDT/group space to ensure fair usage across the team. Support the development of new and improvement office systems and procedures. Attendance at training and meetings as and when required. Any other general administrative tasks/duties as required, including providing to admin support to other areas of the service/organisation as/when required. Job description Job responsibilities JOB PURPOSE Provide day to day administrative support to the Primary Care Mental Health Team. Act as an initial point of contact for patients who are attending the for planned face-to-face appointments and visitors to the building. Responsible for the monitoring and management of patient appointments and clinics on the clinical system to ensure a high-quality service is provided to patients responding to queries/issues as they arise. Responsible for the provision of the day-to-day admin support to the Primary Care Mental Health Team. Management of the booking system for consulting rooms and MDT/group space to ensure fair usage across the team. Support the development of new and improvement office systems and procedures. Attendance at training and meetings as and when required. Any other general administrative tasks/duties as required, including providing to admin support to other areas of the service/organisation as/when required. Person Specification Knowledge and Skills Essential A competent understanding of Primary Care and the NHS. High standard of literacy and numeracy. Ability to work without close supervision. Able to prioritise a number of conflicting demands. Able to work as part of team. Excellent organisation skills with the ability to prioritise workload. The ability to exercise judgement when dealing with problems. Excellent communication and interpersonal skills. Resilient and Calm under pressure. Excellent Computer skills including MS Word and MS Excel Desirable Sensitivity and empathy with people from different backgrounds. Other Essential An understanding of the need to maintain confidentiality at all times and to respect patient privacy. Able to provide advice and information in a polite and courteous manner. Ability to complete tasks to deadlines and to a specified standard. Ability to be flexible in approach to work and possibly work at different hubs across South Tyneside. Qualifications Essential GCSE English and / or Maths at grade C or above Further education qualification such as A levels, NVQ level 2 or above, degree etc Experience Essential At least 3 years relevant administration experience Experience of working in Primary Care Dealing with a wide range of people from different backgrounds. Experience of arranging meetings, setting up meetings, and providing related admin support e.g. setting agendas and taking minutes. Desirable Experience of using EMIS or equivalent clinical system Experience of clinical system coding/scanning Person Specification Knowledge and Skills Essential A competent understanding of Primary Care and the NHS. High standard of literacy and numeracy. Ability to work without close supervision. Able to prioritise a number of conflicting demands. Able to work as part of team. Excellent organisation skills with the ability to prioritise workload. The ability to exercise judgement when dealing with problems. Excellent communication and interpersonal skills. Resilient and Calm under pressure. Excellent Computer skills including MS Word and MS Excel Desirable Sensitivity and empathy with people from different backgrounds. Other Essential An understanding of the need to maintain confidentiality at all times and to respect patient privacy. Able to provide advice and information in a polite and courteous manner. Ability to complete tasks to deadlines and to a specified standard. Ability to be flexible in approach to work and possibly work at different hubs across South Tyneside. Qualifications Essential GCSE English and / or Maths at grade C or above Further education qualification such as A levels, NVQ level 2 or above, degree etc Experience Essential At least 3 years relevant administration experience Experience of working in Primary Care Dealing with a wide range of people from different backgrounds. Experience of arranging meetings, setting up meetings, and providing related admin support e.g. setting agendas and taking minutes. Desirable Experience of using EMIS or equivalent clinical system Experience of clinical system coding/scanning Employer details Employer name South Tyneside Health Collaboration Address Monkton Hall Hospital Bedewell Office - Entrance D Monkton Village Jarrow NE33 4JP Employer's website https://www.thesthc.co.uk (Opens in a new tab)