To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
1. Fully manage each day’s appointment sessions
2. Carry out reminder calls to customers for appointments
3. Monitor session progress and backfill appointments where necessary
4. Identify additional support with other sites where necessary in management of the appointment session
5. Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression
6. Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link
7. Arrange travel for customers who require assistance in getting to their appointment
8. Provide a professional outstanding service to customers in line with CHDA vision and values
9. Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines
10. Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer
11. Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey
12. Work closely with the Team Performance lead ...