Fire Day Works Engineer - Service
Johnson Controls – A global market-leading engineering & integrated solutions company. They are the leader in the fire & security sector with their cutting-edge technology.
This position is working for our ADT brand. At ADT, we are passionate about making a positive impact on the lives of people all over the world. We provide the most advanced security solutions, protect people and the environment, and give back to the communities we live in.
We are at the forefront of cutting-edge solutions that protect homes and businesses. To keep us ahead of our competitors, we’re constantly evolving. We need people who think the same; people with the desire to play their part in making the world a safer place.
What you will do
This is an autonomous role within the Fire Service team for an experienced and commercially driven fire systems engineer to deliver additional chargeable revenues from our existing customer base. You will identify deficiencies to the BS/FIA standards and/or upgrade opportunities, provide quotes, and deliver the solution to customer sites. You will also carry out take-overs in the region, ensuring the sites & systems can be onboarded in a compliant state. This is not a sales role; it is a service engineer role focused on building relationships and delivering additional service revenue across the region.
This is a fantastic opportunity for a time-served service engineer to work within a high-performing team, focusing on a geographical region. We offer our engineers the opportunity to work for a market-leading brand, with incomparable career opportunities.
How you will do it
* Provide excellent customer service to exceed the expectations and requirements of both internal and external customers.
* Establish and maintain effective relationships with customers.
* Service the appropriate systems, working safely and responsibly to avoid injuries, damage to property, and loss of unused materials.
* Manage your time efficiently and prioritize jobs correctly.
* Correctly complete engineer work reports, handover certificates/BSIA certificates, or checklists as appropriate.
* Identify deficiencies and recommend solutions to end users. Proactive service recommendations.
What we look for
Essential:
* Experience within the fire & security industry.
* Driving license.
* Ability to lift and climb ladders.
* Previous experience working in a customer-facing environment.
#J-18808-Ljbffr