* Rate: Up to £600 per day Inside IR35
* Location: Chippenham (flexible)
* Must have: UKSV SC or Developed Vetting clearance
About the Company: Our client is one of the UK's leading telecommunication companies, fostering change and leading technology innovation. They support major events and emergency services, employing thousands worldwide.
Description: Customer Solutions Design Specialist
About this role: As a customer solutions design specialist in our client's UK Secure Design practice, you will work with defence customers and support internal business units and third-party technology providers. You will create end-to-end Unified Communication and Collaboration technical designs, ensuring business requirements are translated into deliverable solutions. You will be part of a team working on highly sensitive and unique projects.
Responsibilities:
* Capture and translate customer technical requirements into solution designs.
* Recommend and determine the optimum solution design for customers.
* Manage review and validation processes for new developments and in-life products.
* Improve design and delivery capabilities for technical solutions.
* Manage customer solution design engagement and statement of work creation.
* Develop strong customer relationships and influence service strategy.
* Drive consistency in architecture and technical processes.
* Plan and implement customer migration.
* Resolve complex solution and service issues.
* Identify risks and implement controls and mitigations.
* Provide thought leadership in complex bids.
* Mentor other customer solution designers.
* Share knowledge on emerging trends in customer solution design.
Skills & Experience:
* Knowledge and experience in unified communication technology architecture (PBX, VoIP, SIP, video conferencing, enterprise mobility, PaaS, SaaS).
* Experience with telecommunication vendor technologies (Cisco, Juniper, Ericsson, Nokia, F5, Palo Alto).
* Hands-on experience in designing and commissioning unified communication technologies.
* Professional training/accreditations (Cisco, Ribbon, Blackberry, VMware, Avaya, Atos).
* Commercial awareness for CAPEX/OPEX costings.
* Experience in risk identification, mitigation, and problem-solving.
* Ability to communicate complex technologies to stakeholders.
* Experience in highly sensitive government environments.
* Knowledge of HMG MoD compliance and security policies.
* Self-starter with minimal support needed.
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