Longfield Medical Centre in Maldon is looking for a professional healthcare navigator to join our growing team. You must be able to work flexibly in a team on a rota basis to cover surgery opening hours and also provide holiday and sickness cover, as needed, on an overtime basis.
The role is available on a part-time basis for 26 hours per week, with the shift pattern below:
* Monday: 8:00 - 13:30
* Tuesday: off
* Thursday: 8:00 - 13:30
* Friday: 8:00 - 18:30 (includes 1-hour unpaid lunch break)
You will be the first point of contact for all visitors to the practice and will be expected to follow the practice mission statement of always aiming to provide high quality primary care services.
You must be a team player with excellent communication skills, telephone manner and have the ability to work under pressure.
Main duties of the job
* Answering the telephone.
* Managing the Patch's (online triage) request.
* Dealing with all enquiries from patients attending the surgery.
* Booking in patients arriving for appointments.
* Dealing with non-clinical enquiries regarding prescriptions.
* Filing of notes, correspondence, results etc.
* Taking results via the telephone from hospitals.
* Chaperoning for patients when necessary.
* Using SystmOne to send internal tasks, access patient records, send internal and external messages, write patient correspondence.
About us
Longfield Medical Centre is a forward-thinking, well-established, friendly training practice with six GP partners and a list size of just under 17,000 patients. We are a semi-rural training practice with a rapidly growing list size, with anticipation of growth to continue over the next few years. We are focused on providing the highest standard of care to our patients and are supported by a large clinical and administrative team.
Person Specification
Qualifications
* None
Experience
* Strong inter-personal and prioritisation skills.
* Committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them.
* Plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the practice.
* Engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.
* General Practice and SystmOne experience is preferable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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