Blue Arrow are recruiting for a Helpdesk Office Administrator to join our Facilties client based in Swindoon a Temp to Perm contract.
An opportunity has arisen for a Helpdesk Operative to join the team based on the North
Swindon PFI Contract which is in the education sector. The Helpdesk Operative will be the
first 'point of contact' for on a high-profile contract by receiving communication via email,
telephone or face-to-face for all areas of hard and soft services.
A Enhanced DBS is required for the role - We can facilitate an immediate start while in process as the role is office based, candidate can be escorted to site facilities.
Monday - Friday Shift (we operate various 8 hour shift patterns between the hours of 7am and 6pm) 8 Hour shift includes 30min unpaid lunch break.
37.5 hours per week
Candidate must be able to work between the hours of 7am and 6pm.
Duties/Key Responsibilities
* To help support the delivery of planned and reactive maintenance.
* To receive and action direct telephone, email requests for service in accordance with the
Help Desk procedures, answering calls in a professional and personable manner.
* To log, update, close or cancel jobs in our CAFM system (Reactive and Planned) -
including monitoring open events.
* To monitor and record the feedback of site operatives to helpdesk requests and to
ensure customer satisfaction with the service.
* T...