Lead ICT Analyst
* Job Reference: VR181124
* Job Title: Lead ICT Analyst
* Salary: 32k pa
* Based: Belfast - Hybrid
* Hours: Full time - 37 pw (Mon-Fri, 9am-5pm)
* Contract: Temp - ongoing rolling contract with potential to secure permanent.
Overview
A public sector organisation is seeking a Lead ICT Analyst to join their Telephony and Comms team to be responsible for Incident Management, Service Request Management, and IP Telephony Infrastructure support. This is a hybrid role with a City Centre office location, generally Mon-Fri 9-5 with some on-call support when needed.
The client
Large public sector organisation with teams based across Northern Ireland. There are a lot of exciting IT projects happening here with many opportunities to gain exposure to new IT systems and get involved in elements of project support/management.
About you
* Over 1 year of experience in IT Support within an IT Telephony environment.
* IT Degree or similar.
* Leadership qualities, motivated to learn, and a passionate team player.
* Strong experience in incident management and service requests.
* ITIL certification would be great to have.
What you'll do as a Lead ICT Analyst
* Ensure all incidents and service requests are resolved/completed within agreed SLAs, passing to appropriate teams or third-party suppliers if appropriate.
* Change management and problem management.
* Play a lead role in telephony and unified communication projects, upgrades, and migrations.
* Establish and maintain a good and close working relationship with our internal and external customers.
* Create, edit, and develop technical documentation and end-user guides.
* Willingness to learn new technologies and understand the business challenges.
* Any other IT-related duties allocated by IT Team management.
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