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We are actively building diverse teams and welcome applications from everyone
Role: Field Service Technician EPOS
Location: Field Based - Covering postcodes across Edinburgh (EH), Kirkcaldy (KY), Falkirk (FK), Galashiels (TD), Dundee (DD), Perth (PH), and Aberdeen (AB)
Package: Competitive pay, plus bonus, company van, pension, and additional company benefits
Shift Pattern: 37.5 hours per week working Mon - Fri with the requirement to work one in 4 weekends covering out of hours retail call outs.
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organizations to become more productive, sustainable, and profitable.
What you will be doing:
* Provide technical service to customers, including installation, maintenance, and repair of equipment, ensuring customers receive satisfactory service in line with agreed service level agreements.
* Maximize revenue by identifying potential business and professional service opportunities while carrying out day-to-day duties.
* Manage and control vehicle/site stock to improve first-time fix levels for customers.
* Manage used stock returns to ensure maximum throughput into the repair cycle.
* Effectively repair customer equipment to maintain the highest levels of first-time fix.
* Ensure high levels of customer satisfaction through customer centricity.
You will ideally have:
* Excellent knowledge of electrical/mechanical engineering.
* Proven experience in the service and repair of a broad range of EPOS and IT equipment, including but not limited to: Tills, Printers, PEDS (Payment Electronic Data Interchange Systems), Scanners, Access Points (APs), Switches & Routers.
* Good product knowledge across retail and IT hardware/images and OS.
* Proven fault-finding technique.
* IT literate.
* Excellent interpersonal and customer handling skills.
* Excellent knowledge of Company Service procedures.
* Good organizational skills, with the ability to multitask to meet service priorities.
* Ability to work under own initiative in pressured situations to deliver the highest levels of customer satisfaction.
* Good understanding of stock control.
We are an equal opportunities employer.
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race, and religion or belief.
Diverse approaches, perspectives, and experiences make us more innovative, lead to better decisions, and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender, and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences, and beliefs.
Click here to learn more about life at Ricoh.
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