Clinical Governance and Assurance Administrator
Recruiter: Liverpool University Hospitals NHS Foundation Trust
Job Summary:
To support the Divisional teams with administrative duties as well as diary management for the leadership team.
Main Duties of the Job:
* To provide comprehensive clerical/administrative support for Divisional Governance and Assurance.
* The post holder will provide administrative support to the Assistant Director of Governance and the Head of Governance.
Job Responsibilities:
* Provide all administrative processes which support the receiving, acknowledging and tracking of complaints and incidents received by the Divisions.
* Liaise with appropriate Head of Operations, Matrons and Lead Investigators regarding investigations of complaints/incidents and manage and maintain the Divisional Tracking Systems.
* Send associated correspondence to those staff members required to provide information to assist in investigations.
* Identify and escalate any concerns or delays in association with investigations.
* Maintain and update the relevant Datix record for all Divisional Complaints/Incidents to support visibility on the Trust Business Intelligence System (Light).
* Attend Care Group and Divisional meetings as required.
* Work as part of a Divisional team, providing support to the Division with administrative duties for all aspects of Governance and Assurance.
* Provide weekly, monthly and quarterly reports from Datix and other local databases.
* Take notes at meetings, including the weekly safety meetings for all divisions and the hospital site safety meetings.
* Work collaboratively and co-operatively with others to develop and facilitate the Governance and Assurance objectives.
* Responsible for data entry of all relevant information to local IT systems.
* Maintain tracking systems for the caseload management of complaints, incidents and best practice guidelines.
* Act in a way which supports and protects patients' confidentiality, whilst supporting equality and diversity.
* Support the diary and governance administration for the Assistant Director of Governance and Head of Governance.
Person Specification:
Qualifications:
* Educated to GCSE Level
* ECDL Certificate or equivalent
Experience:
* Use of computers
* Demonstrable experience dealing with staff members of all disciplines and grades
* Previous NHS experience
* Previous clerical experience
* Demonstrable experience of office working in an office environment
Desirable:
* Previous complaints management experience
Knowledge:
* Knowledge of hospital systems Risk Management (Datix), Patient Information Systems (Medway Sigma, PENS, ICE) and Microsoft Office
Skills:
* Good organisational skills
* Attention to detail, accuracy
* Can work well under pressure and remain calm in difficult situations
* Can manage own workload
* Excellent interpersonal and communication skills
* Analysis and interpretation of information
* Ability to manage individual stress levels
Other:
* Professional manner
* Flexible team worker
* Sensitive nature and pleasant manner
* Pleasant telephone manner
* A commitment to confidentiality
* Flexible approach to working hours
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship:
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Employer Details:
Employer Name: Liverpool University Hospitals NHS Foundation Trust
Address:
Aintree Hospital
Longmoor Lane
Liverpool
L9 7AL
Employer's Website:
Up to £45000 per annum + hybrid working options
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