Job Category : Sec / Admin
Location :Magdalen House, Bootle, L20 3NJ, Sefton MBC
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.80
Job Purpose
The post holder will provide administrative support to the Building Maintenance and Home Improvements services necessary to ensure the efficient delivery of all its activities.
To deliver the following outcomes
1. The Council's key investment projects are delivered
2. The operation and financial efficiency of the Council's assets are improved
3. The opportunities for sustainable development and investment in Sefton are increased
4. The Council's assets are maintained
5. The most vulnerable people are assisted in accessing opportunities
6. Our services are accessible
Main Duties and Responsibilities
The post holder will contribute to the delivery of a service plan, for their team, which will be managed through a performance framework.
The post holder will be required to:
1. Gain a full understanding of the current and ongoing clerical and administration needs of the service. Identify and develop systems and procedures necessary to meet these needs.
2. Maintain systems and procedures necessary to ensure that the Home Improvements Service effectively and efficiently manage their caseload. Monitor progress on individual cases to ensure that output targets are achieved.
3. Develop and maintain a database for the storage and effective retrieval of information, for case review and statistical analysis purposes, to individual clients of the services.
4. Provide a focal point for communications with Home Improvement Clients and others; ensure that correspondence is relayed efficiently and in a timely manner.
5. Support in the maintenance of procedures for seeking customer satisfaction information. Input, analyses and provide statistical information as required.
6. Gain understanding of the roles and duties of Home Improvement colleagues and provide to support their workload as required. This may, from time to time, include duties having additional responsibilities.
7. Maintain and develop a Building Maintenance ‘Helpdesk’ function providing a focal point for Clients who have reactive maintenance requirements. Process maintenance requests in accordance with defined procedures and guidelines to works contractor and / or Building Maintenance officer as appropriate.
QUALIFICATIONS/TRAINING
Literacy and numeracy qualifications
E.C.D.L. or equivalent Computer qualification
EXPERIENCE
General Administrative experience
Experience of administration for Home Improvement Service.
KNOWLEDGE/SKILLS/APTITUDES
Knowledge
An understanding of the systems, processes and procedures necessary to support a busy office.
Knowledge of Private Sector housing programmes and disabled adaptations including Minor Works
Understanding of the Council’s Equality and Diversity policies.
Knowledge of construction services.
Skills
The post holder must have accurate keyboard skills excellent communication skills both written and oral along with a good telephone manner.
The post holder must have the ability to form good working relationships with other internal departments, clients, contractors and the like.
The post holder must have the ability to gather and assess new information and to use it effectively. Ability to interrogate databases and produce reports
The post holder must have the ability to work
effectively as part of a team and use own initiative with a positive Can Do attitude, organise/prioritise own workload and that of others and working effectively under presure to meet recognised performance targets/deadlines.