We provide IT Support, Wi-Fi, phone systems, CCTV, networking, in-room TV entertainment / casting solutions and lots more to over 230 hotels across the UK and Ireland. We are looking for a 3rd Line Engineer working 09:00-18:00 weekdays. Your role would include a mixture of project work and IT Support, and you would need to be experienced in most of these areas: Configuration & Setup of Windows Servers, Active Directory, DHCP and DNS Installing and configuring VMware ESXi and HyperV Deploying and setting up server and network hardware, including firewalls and VLAN's Fantastic all-round IT knowledge Set up and deployment of Wi-Fi access points Office 365 migration and deployments Possess an inquisitive mind and want to make the world a better place by fixing issues, delivering a good service and configuring systems in the best way for the customer. You would work from the office unless needing to visit one of our customers, so you must have a valid UK driving license and your own car - business mileage is of course reimbursed. This is not a work-from-home role. A typical week might look like this, although obviously it varies with the number of projects or IT support needed: Monday - building a server from the office Tuesday - installing the server and network switches at the hotel and documenting it Wednesday - on the Support desk Thursday - helping out a 2nd Line Engineer on a project Friday - doing a scheduled visit at a hotel a 30 minute drive away There is an element of On-Call this role and you would join one of the two on-call rotas for critical issues that our 2nd Line team cannot resolve: The on-call rota is weekly and is shared between engineers. You would be expected to offer guidance and resolutions to the 1st and 2nd Line engineers based in the office after hours if they can't fix the critical issue. An on-call escalations rota shared with other engineers for which an additional payment of £250 per month is paid. This might mean a site visit is needed at the weekend or in the evening, but in the past 6 years we've only ever needed to do less than 10 of these. The escalations engineer is there to see P1 issues through to completion, and take over any issues the 1st and 2nd Line engineers can't do. We always want to put in a long-term fix for issues - that's always the goal - and that's why we have far fewer out of hours calls than other MSP's. The hospitality industry is all about providing good customer service, and thats exactly the same for us too, so you would need to share this same positive customer-focused ethos. If youve a passion for IT and enjoy the feeling of pride when youve done a good job youll find working at Hotality a positive, rewarding and enjoyable experience working alongside other like-minded engineers. In return, we offer a competitive salary depending on your experience. Benefits include private medical cover, great workplace pension that puts you in control (unlike many other Employers pension schemes), training in many IT systems, services and hardware, two £50 Amazon vouchers a month for the two best employees, team meals, away-days and happy staff. If this appeals please send a copy of your CV to us by clicking Apply. Hotality IT Solutions Ltd is an equal opportunities employer and does not discriminate on the grounds of age, race or gender. Your information may be kept on file for a period of no more than 3 months once this job post has been filled. Individual applicants only please, no recruitment agencies. A subsidiary company of Hotality Group Ltd. ADZN1_UKTJ