Locations: Field Based - Shetland (ZE), Orkney (KW), Lewis and Harris (HS), Falkirk (FK), Aberdeen (AB), Newport (NP), Southampton (SO), Hereford (HR), North/Northwest Wales (LL), York (YO), Bath (BA), Blackpool/Lancashire (FY), Leicester (DE, NG & LE), Darlington/Northallerton/Catterick/Bernard Castle/Richmond (DL), North & West Central London (N & WC)
Salary banding: £35,950
Experience: Fully Qualified Smart Energy Engineer
Working pattern: Full-Time
Reporting to: Smart Team Manager
Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.
This role in 3 words: Customer Centric, Specialist, Rewarding
Top 3 qualities for this role: Communication, Safety Originated / Technical, Resilience
Everyone belongs at OVO
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences, and backgrounds to join us.
Teamworking for the planet
We’re offering an exciting opportunity to join OVO as a qualified Smart Energy Engineer. As a Smart Energy Engineer, you’ll be working at customers' homes delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living.
This role in a nutshell:
You will play a key role in supporting our customers and OVO onto the path of Zero Carbon by visiting our customers, offering amazing Customer Service, carrying out Smart installs, and providing fantastic energy efficiency.
You will report directly to the Metering Team Manager. As a team, you will hold responsibility for safely carrying out smart metering installations and maintenance, ensuring customer satisfaction, and offering energy efficiency to our customers.
You’ll be working 42.5 hours per week based in one of the areas above, with some travel required for training and to support customer demand. The role also involves driving one of our EV vans for work purposes only.
You must be able to communicate clearly and concisely, demonstrating sound decision-making skills. You will act as a problem solver, taking responsibility for your work and driving positive outcomes.
Your key outcomes will be:
* Being a passionate advocate of OVO’s Plan Zero and energy efficiency, delivering the highest level of customer satisfaction.
* Engaging with our customers on the benefits of smart meters, including how to monitor and reduce their energy consumption.
* Developing with support and coaching from mentors and your Manager.
* Ensuring you have the right materials stocked in your van and a proactive approach to pre-visit communication.
* Adapting working methods to install Smart metering systems in various customer environments.
* Identifying unsafe conditions and taking appropriate actions.
* Collaborating with peers and colleagues to ensure we deliver on our customers’ needs.
* Taking ownership of your work and regularly refreshing your knowledge and skills.
* Carrying out risk assessments to ensure safety for yourself, the customer, and their property.
* Preferable experience on RTS/MRMM/THTC.
Systems: Safety Culture, Bybox, Zeno, Smartphone/handheld device
You’ll be a successful Smart Energy Engineer at OVO if you…
* Hold a CCN1/CMA1 & MET1 or Level 2 Smart Meter Diploma.
* Have a minimum of 6 months experience as a Smart Energy Engineer/Dual Fuel Meter installer.
* Hold a current full manual driving license (with up to 6 points) valid in the UK.
* Have a strong desire to learn and adapt to new ways of working.
* Demonstrate behaviors that align with our OVO values, including creativity and problem-solving.
* Value different perspectives and create an inclusive working culture.
* Are comfortable talking to and helping customers in their homes.
* Are great at multitasking and managing your time.
Let’s talk about what’s in it for you
We offer plenty of green benefits and progressive policies to help you feel like you belong at OVO, including 9% Flex Pay on top of your salary.
Here’s a taster of what’s on offer:
34 days of holiday (including bank holidays).
For your health: Healthcare cash plan, private medical insurance, critical illness cover, life assurance, health assessments, and more.
For your wellbeing: Gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more.
For your lifestyle: Extra holiday buying, discount dining, home & tech loans, and charity support.
For your home: Up to £400 towards any OVO Energy plan and discounts on solar, smart thermostats, and EV chargers.
For your commute: Deals on ultra-low emission car leasing, cycle to work scheme, and public transport season ticket loans.
For your Belonging: Join any of our 8 Belonging Networks to support inclusivity at OVO.
Oh, and one last thing...
If you think you have most of what we’re looking for but not everything, go ahead and apply. We’d love to hear from you!
If you have any additional requirements, there’s a space on the application form to let us know; we want to make the process as easy and comfortable for you as possible.
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