The Breakdown Technician is responsible for attending disabled vehicles and returning them to their operation.
Working hours: 24/7 call out, with 1 week in 5 working in the branch
Essential duties and responsibilities
To perform this role successfully, an individual must be able to assist and then after an allotted training period perform each essential duty satisfactorily.
Carry out routine maintenance and repairs on all makes of vehicles & trailers
Carry out routine maintenance and repairs on other equipment as and when required and fully trained
Diagnose and rectify all types of faults
Arrange 3rd party repairs/recoveries
Attend disabled vehicles at the roadside or at customer’s premises
Attend breakdowns on a 24-hour call out basis
Ensure all vehicles worked upon are handled carefully and that all precautions are taken whilst on the premises/roadside
Liaise with parts department to attain parts
Ensure appropriate clocking is made, all job cards and service sheets are completed in a timely manner,
Ensure accurate reporting on the Scania assistance app (SOS)
Maintain a high standard of cleanliness and tidiness
Maintain a thorough and current product knowledge and attend training courses
Any other duties relevant to the smooth and efficient operation of the department as determined by your manager
Candidate requirements
To perform this role successfully, an individual must meet the minimum qualifications. The requirements listed below are representative of the knowledge, skill and/or ability required.
Education and/or Experience
Technical qualification (City & Guilds Level 3 or NVQ qualified Technician)
Essential Knowledge, Skills and Abilities
Current driving licence
Ability to work within a team Ability to work within guidelines and to deadlines
Excellent written and oral communication skills
High level of computer literacy Excellent customer service skills
Awareness and understanding of Health and Safety requirements
Ability to work under pressure and have a solution-driven approach
Desirable Knowledge, Skills and Abilities
HGV licence
Experience of working with Scania products
Roadside assistance SSOW training
Main dealer workshop experience