Deliver a warm welcome and great service to guests at Thistle Heathrow Airport hotel. Work on the Reception desk, help with check-in and check-out, and provide a personalized experience. Be proactive in solving guest queries and work a shift rota, including early and late shifts.
* Passionate about delivering high levels of service and willing to learn and progress.
* Comfortable in a front-line role facing the public.
* Empathetic and able to build relationships.
* Relaxed and natural in interactions.
* Accurate with good attention to detail.
* Desire to pursue a hospitality career.
* Able to work effectively as part of a team.
* Previous experience in a fast-paced service environment.
* Great development opportunities.
* Discounted rates on hotel rooms, food, and drink.
* Interest-free season ticket loans.
* Access to a 24/7 Employee Assistance Program.
* Pension and Healthcare Schemes.
* Wagestream - access to earned salary before payday.
* Paid volunteering days.
* Generous recommend a friend scheme.
* Apprenticeships and accredited qualifications up to Level 7.
* Access to discounts and cashback through a range of retailers and service providers.
* Great Recognition program.