We currently have an opportunity for a IT Analyst to join our team at SNAP in Norwich working Monday to Friday 37.5hrs per week Having been acquired by Certas Energy UK Ltd back in 2018, SNAP Account is a unique and innovative company who, over the past 14 years, have become the UK and European market leaders for smart payments within the haulage industry. SNAP Account connects the entire road transport industry through modern technology solutions covering security and a complete international network of truck drivers, fleets, and roadside service providers. There are over 7,000 fleets with 180,000 truck drivers who use SNAP Account daily when driving across Europe, and we connect them with over 500 service providers of truck parking, refreshments, overnight stays and truck washing facilities as well as road tolls to simplify fleet management whilst driving revenues for our service provider partners. With plans in place to invest heavily in developing our technology offering even further whilst continuing to grow our network across Europe, it makes it an exciting and rewarding time to be part of our continuous success story. SNAP customers expect the highest standard of digital product and service. With a rapidly expanding customer base the role of IT Analyst will be key in maintaining and improving customer service through both pro-active and responsive actions. This role will ensure that health of system integrations with third parties and service partners is in a good state and that service levels and system uptime targets are achieved. It will ensure that business users have appropriate access to systems, processes and equipment ensuring the smooth running of business as usual. This IT Analyst is an essential role for the business to continue to foster positive relationships between all stakeholders. As a IT Analyst you will have access to: Competitive Salary Ride to work scheme Brand discounts through Certas group scheme 25 days holiday (plus bank holidays) Buy and sell holiday scheme Company pension Job responsibilities will include: Assessing the priority of service requests and incident tickets Supporting key integrations to ensure they are functioning as required in line with service level agreements Fix on fail activities working with third parties to assess the root cause of any issues and resolve Control of access to applications and hardware in line with company policy and contractual obligations Supporting business users with general IT queries around software and hardware Ensuring all incidents and service requests are documented through to completion using the IT Service Management Tool. Other skills and experience required: Basic knowledge of SQL (Able to safely use basic commands) Understands the use of different data transfer methods (API, SFTP, Batch) Problem solving technical issues Basic understanding of cloud infrastructure or ability to learn Confident supporting live systems and processes Experience dealing with multiple customers and service partners and adapting style accordingly. Empathetic and team focused, puts the welfare of others ahead of outcome and personal ambition. Intermediate to advanced Microsoft Word, Excel, PowerPoint, Outlook, CRM, SharePoint and other relevant electronic digital portal proficiency. This advert may close before the closing date, please submit your application early to avoid disappointment.