Rainbows Hospice for Children and Young People
Are you customer-service focused, thrive on challenges, and enjoy working with a diverse team? Do you want to take charge of your own shop and contribute to a meaningful cause? If so, our Shop Manager role at Long Eaton could be perfect for you!
Main duties of the job
As a Shop Manager, you'll take the lead in managing our Long Eaton shop, where every day is different. You will:
1. Sort, process, display, and sell donated items, along with Rainbows merchandise.
2. Develop creative ideas to generate donated goods and increase income.
3. Lead, motivate, and grow a team of volunteers.
4. Take ownership of meeting financial targets and delivering excellent customer service.
About us
At Rainbows Children's Hospice, we provide specialist palliative care and end-of-life support to over 750 babies, children, and young people with life-limiting and life-threatening conditions, alongside supporting their families and carers across the East Midlands. Simply put, we're here to brighten short lives and support families.
Job responsibilities
We are looking for someone with:
* Retail or customer service experience.
* Excellent management and customer service skills.
* The ability to recruit, train, and motivate volunteers.
* A proven ability to work towards financial targets and manage budgets.
Our Benefits include:
* Eligibility to join blue light card discount scheme and Company Shop.
* Healthcare Cashback plan.
* Life Assurance.
* 27 days holiday plus bank holiday allowance (expectation to work bank holidays in this role).
* Contributory pension scheme or Salary Sacrifice Pension Scheme.
* Free access to Health Assured employee assistance programme.
* Wellbeing support and access to Mental Health First Aiders.
* Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors.
For further information about this role and the responsibilities please contact Nikki Winterton, Retail Operations Manager, on nikki.winterton@rainbows.co.uk. To apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at recruitment@rainbows.co.uk.
This role is subject to a Basic DBS (Disclosure and Barring Service Check) and pre-employment checks.
Person Specification
Experience
* Experience in a retail environment or customer service role.
* Excellent customer service skills with the ability to implement agreed standards of service in the store.
* The ability to recruit, train and motivate volunteers.
* Able to work towards financial targets and manage budgets.
* Good administrative and organisation skills with the ability to monitor and analyse shop statistics.
* Working knowledge of Health & Safety and Fire Safety and ability to identify potential risks.
* Effective communication skills verbal and written.
* Self-motivated and able to work independently but flexibly as part of a team.
* Sensitivity in handling people in difficult and distressing circumstances.
* Good problem solving and decision making skills.
* Able to implement agreed policies and procedures and ensure compliance.
* Good planning and logistical skills.
* Basic level of computer literacy.
* Ability to prioritise and deal with conflicting work demands.
* Able to work flexible hours and cover holidays as necessary.
* Able to work within professional and confidentiality boundaries.
* Physically fit and able to carry large bulky items (in-line with Manual handling training).
* Driving licence and access to a vehicle.
* One Team Working together with fairness and respect.
* People Centred Championing inclusivity, compassion and clarity.
* Aim High Adapting, learning and sharing our expertise.
* Own It Focused, committed and accountable.
* Previous success in managing a retail outlet.
* Experience of working with and supporting volunteers.
* Working knowledge of Risk assessments.
* Experience of volunteering.
* Intermediate or advance PC skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Rainbows Hospice for Children and Young People
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