Job summary We currently have a 30 hours per week Receptionist vacancy in the Urgent Care Centre/Emergency Department. This is an exciting opportunity to joint our Emergency Department team and we are seeking individuals to provide a welcoming, professional andcourteous service to patients and visitors to the Department. Main duties of the job Duties will be to provide a full clerical administration service including patient registrations, processing patient documentation and retrieval ofpatient records, reception duties and dealing with telephone enquiries.A confident communicator at all levels with the ability to display outstanding customer care skills. Excellent keyboard skills are essential with the ability to work quickly and accurately under pressure.You will be required to cover a 24/7 rota which will include days/evenings/nights/weekends and bank holidays About us NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion. Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve. Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH. As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology. We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community. Should we receive a high volume of applications the advert may be closed earlier than stated. Date posted 06 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 208-A91D29-25-1 Job locations Diana Princess of Wales Hospital Scartho Road Grimsby DN33 2BA Job description Job responsibilities For more detailed information, please read the job description linked below. As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide. Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees. We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen. Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients. We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/ In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement. We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role. Job description Job responsibilities For more detailed information, please read the job description linked below. As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide. Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees. We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen. Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients. We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/ In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement. We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role. Person Specification Education and Qualifications Essential Good level of General Education NVQ 2 in Administration or willingness to work towards NVQ Level 2 Desirable Audio Typing Qualification /Relevant Experience Occupational Experience Essential Previous experience of working in a customer services environment Desirable Experience of scheduling / coordinating activities and/or resources Time Management Skills or experience of working with a busy/demanding environment Person Specification Education and Qualifications Essential Good level of General Education NVQ 2 in Administration or willingness to work towards NVQ Level 2 Desirable Audio Typing Qualification /Relevant Experience Occupational Experience Essential Previous experience of working in a customer services environment Desirable Experience of scheduling / coordinating activities and/or resources Time Management Skills or experience of working with a busy/demanding environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Northern Lincolnshire and Goole NHS Foundation Trust Address Diana Princess of Wales Hospital Scartho Road Grimsby DN33 2BA Employer's website https://www.nlg.nhs.uk/ (Opens in a new tab)