**End Date**Monday 20 January 2025**Salary Range**£42,120 - £46,800**[We support flexible working – click here for more information on flexibleworking options](inclusionagile-working.html)****Flexible Working Options**Hybrid Working, Job Share**Job Description Summary**You will be part of a team that is shaping Business and Commercial’s onlinebanking experience, uplifting mobile app and online banking content; includingproduct informationtools, thematic content and help and support information,leading on the development of new navigation, running AB tests, creatingemails, and delivering content upgrades to help achieve business objectives.
* *Job Description**
* *JOB TITLE:** Content Specialist
**SALARY:** £42,120 - £51,480
* *LOCATION:** Bristol
* *HOURS:** Full-time
* *WORKING PATTERN:** Our work style is hybrid, which involves spending at
least two days per week, or 40% of our time, at one of our office sites**About this opportunity**Lloyds Banking Group (LBG) is changing and responding to the rapidtransformation of our sector, helping us to be the best bank for customers.Were embracing creative, agile and simpler ways of working, to make adifference to the constantly evolving needs of colleagues, customers and ourbusiness.Our Business and Commercial Banking (BCB) division have business clientsacross a wide variety of sectors - from small businesses to multinationalcorporations and financial institutions. Many of the clients we support arehousehold names, driving UK growth, and weve pledged to help the UK economyrecover by helping British businesses. Within BCB is our Channels business,which has been built to design and deliver great end to end experiences forour clients across Digital, Telephony and marketing Channels.Youll be part of a team that is shaping Business and Commercial’s onlinebanking experience, uplifting mobile app and online banking content; includingproduct informationtools, thematic content and help and support information,leading on the development of new navigation, running AB tests, creatingemails, and delivering content upgrades to help achieve business objectives.
* *The skills and background youll need**
* A solid understanding of content management systems, ideally GitHub (AEM is desirable)
* A proactive approach, a desire to make a difference, a commitment to better and real sense of accountability
* Good written and verbal communication skills, attention to fine detail, ensuring the accuracy of change
* Excellent planning and organisation skills to ensure delivery according to business and customer requirements
* An excellent stakeholder manager who proactively communicates with stakeholders to ensure work progresses and relationships are strengthened
* *What you’ll do**
* Be a credible consultant across the business, truly understanding the capabilities of Github and AEM, building and releasing content changes in the business mobile app and online banking sites
* Create content change requests alongside stakeholders ensuring relevancy, accuracy and quality and proactively challenging briefs to ensure optimum content is delivered
* Test content changes, ensuring execution of content change to the business mobile app and desktop secure site are timely and accurate
* Contribute to the overall performance and design standards of the secure sites, suggesting innovative ideas to make the existing experience better or suggesting new ideas to uplift customer experience and performance
* *About working for us**
Our focus is to ensure were inclusive every day, and build an organisationthat reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardlessof background, identity or culture.We were one of the first major organisations to set goals on diversity insenior roles, create a menopause health package, and a dedicated Working withCancer initiative.And it’s why we especially welcome applications from under-represented groups.We’re disability confident. So if you’d like reasonable adjustments to be madeto our recruitment processes, just let us know
* *We also offer a wide-ranging benefits package, which includes:**
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 28 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
* *Ready to start growing with purpose? Apply today.**
* *At Lloyds Banking Group, were driven by a clear purpose; to help Britain
prosper. Across the Group, our colleagues are focused on making a differenceto customers, businesses and communities. With us youll have a key role toplay in shaping the financial services of the future, whilst the scale andreach of our Group means youll have many opportunities to learn, grow anddevelop.****We keep your data safe. So, well only ever ask you to provide confidentialor sensitive information once you have formally been invited along to aninterview or accepted a verbal offer to join us which is when we run ourbackground checks. Well always explain what we need and why, with any requestcoming from a trusted Lloyds Banking Group person.****Were focused on creating a values-led culture and are committed to buildinga workforce which reflects the diversity of the customers and communities weserve. Together we’re building a truly inclusive workplace where all of ourcolleagues have the opportunity to make a real difference.**