Job summary The Digital Change Facilitator leverages their knowledge of primary care IT systems and digital tools to help ensure the provision of high quality, relevant and cost-effective digital training for staff at primary care providers. Youll support our digital programmes team and the wider digital healthcare service by facilitating projects to realise benefits through changes to business processes enabled through technology. Strong links to other service improvement teams in the organisations are crucial. Main duties of the job Good understanding of change management. Develop and support technological initiatives. Lead and collaborate with stakeholders to deliver change management activities. Use strong knowledge of primary care IT and digital systems to design, deliver and evaluate training. Support digital transformation and develop support for embedding digital transformation. Work with othersto improve patient journey and ensure national projects are being adopted. Work with teams to implement digital solution supporting redesign of patient pathways. Work with SEL ICT team to improve IT infrastructure. Identify weaknesses and mitigations to achieve strategic goals. Develop and lead presentation materials. Building and managing local mobilisation and training plans. Engage and support colleagues to define the user experience and journey of patients. Lead practice level engagement and feedback to inform decision-making. Develop and improve dashboard working with data analyst. Builds and maintains strong rapport with all stakeholders. Development of key performance indicators for project performance and reporting. Research current change facilitation practices, relevant polices and developments. Measure, develop and enhance effectiveness for process improvements. Analyse national legislation and policy to inform business change. Manage the designated project delivery budget and reporting. Ensure self-sustaining and future financial investment. About us South East Londons Integrated Care System brings together all the organisations responsible for delivering health and care for our communities. If we work together, we can intervene faster and earlier to keep people well, making better use of specialist skills and equipment. We can offer more joined up support for people facing significant challenges. This way, we can address problems faster and develop more effective solutions for local people. Date posted 21 February 2025 Pay scheme Other Salary £61,927 to £68,676 a year (including inner HCA) Contract Fixed term Duration 24 months Working pattern Full-time Reference number B0027-25-0007 Job locations 160 Tooley Street London SE1 2TZ Job description Job responsibilities Job Summary The Primary Care Digital Project Manager will use their experience and knowledge to lead a digital projects for primary care in South East London. Leading on projects focusing on digital transformation in Meds management and Community Pharmacy to improve the interface and communication between community pharmacies, GPs and other healthcare settings in South East London to improve patient care and experience. The candidate will also support other primary care digital transformation projects for South East London through the Integrated Care Board to improve access for patients in primary care through technology and the optimisation of digital solutions. Strong links to other service improvement teams in the organisations are crucial as well as good stakeholder management. Key Working Relationships The post holder is required to establish and maintain constructive relationships with a broad range of internal and external stakeholders including but not restricted to: SEL Primary Care team SEL Medicine Management team SEL Digital team LPC Accountable Officer, Chair, Non-Executives, Executive Directors South East London ICBs senior managers and wider workforce Providers across South East London, including the GP Federations GP practices across South East London Local Authorities Local Medical Committee Department of Health NHS England Provider Trusts Commissioning Support Units Voluntary Sector Organisations Contractors Product and service suppliers Patients and general public Key Responsibilities - (This list is a broad reflection of current roles and responsibilities and not exhaustive. These may be subject to change in line with the needs of the service) Business Change Management to support digital transformation Good understanding of change management to be able to assess the change impact, conduct impact analyses, assess change readiness and identify key stakeholders. Develop and support technological initiatives to support the recovery and advancement of Primary Care, particularly within Community Pharmacy. Lead and collaborate with internal and external stakeholders in primary care to deliver change management activities with GP Practices and PCNs, Community Pharmacies and IT suppliers embedding digital transformation projects into working practises. Use strong knowledge of primary care IT and digital systems (including EMIS, EMIS Local Services, PharmOutcomes, Sonar, Accurx, Ardens, prescribing and medicine optimisation platforms etc.) to design, deliver and evaluate training to enable change, including associated documentation. Support GPs and POD (pharmacy, Optom and Dental) digital transformation and develop support for embedding digital transformation in these areas. Work with GPs and Community Pharmacists to improve patient journey and ensure national projects such as Pharmacy First are being adopted and benefits are realised. Work with regional team, LPC and Meds management team to implement digital solution supporting redesign of patient pathways. Support the Primary Care Commissioning team and the Medicines Optimisation team, by providing a technical skill set and demonstratable knowledge and subject matter expertise around primary care IT and digital. Work with SEL ICT team to improve IT infrastructure across community pharmacies. Identify weaknesses and mitigate this by modifying operational procedures so everyone succeeds in achieving strategic goals. Lead stakeholders to articulate the vision and benefits to primary care provider teams. Develop and lead presentation materials and take questions from stakeholders related to business change projects. Lead identifying benefits within or across all digital or IT related projects that are led by this postholder. Apply a structured change and programme management approach and methodology for the projects responsible for leading. Responsible for policy or service changes ensuring successful development and implementation in collaboration with project and service managers. Project Management Responsible for building and managing local mobilisation and training plans ensuring outcomes are met within the agreed timeframes. Engage and support colleagues to define the user experience and design the end-to-end journey of the patients. Manage local stakeholders to better understand what their needs are and support the capture and sharing of good practice, ideas and activities that increase impact. Develop knowledge related to local differences in South East London and manage this within the project delivery. Lead practice level engagement and actively seek feedback which will inform decision-making including communication planning and strategy. Track and mitigate programme, project level risks and issues, establishing formal escalation channels and exercising usage where required. Be responsible for ensuring demonstrable improvement and benefits to practices and or patients for the relevant projects. Be responsible for change control and any required configuration management in relation to the projects being led on by the postholder. Ensure appropriate adherence to and compliance with necessary Information Governance activities in respect of new projects and programmes including the development of DPIAs etc. Carries out other duties as may be reasonably required. Improving quality and outcomes Ensure that quality and outcomes are the focus of all change management work undertaken and be able to demonstrate improvement. Maintain logs recording risks, quality and other issues, developing management plans as appropriate. Analytical and Judgemental Provide project level analysis producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals). Work both independently and collaboratively using their business analytical, change skills and relevant health service knowledge of patient processes, workflow to achieve this. Develop and improve dashboard working with data analyst. Communication Highly effective communication with internal and external stakeholders both orally and in writing using tact, diplomacy and sensitivity. Builds and maintains strong rapport with all stakeholders at all levels with diverse personalities and working styles. Supports communication efforts, support the design, development, delivery and management of communications. Research and Development Develop best practice business change managementprocesses. Experience working alongside borough change managers, project managers and business analyst to solve complex challenges. Lead the development of key performance indicators for the successful assessment of project performance and regularly monitor performance, contributing to project and programme reporting as required. Regularly undertake research in relation to current change facilitation practices, relevant polices and local, national IM&T Developments. Policy and Service Development Collect and use feedback from customers and stakeholders helping to measure, develop and enhance effectiveness of customer and stakeholder management. Investigate operational problems and opportunities, identifying effective business solutions through process improvements. Maintain knowledge of Business Analysis specialisms and techniques; provides advice and guidance in these areas. Analyse national legislation and policy to inform business change requirements and delivery models in the development of national systems, services. Undertake activities to develop, implement, and support realistic Continual Service Improvement Plans. Create, review and implement processes and procedures to ensure alignment with changing business requirements. Review new process maps to ensure they meet expectations of all stakeholders. Financial and Physical Resources Manage the designated project delivery budget, providing internal and external reporting on budget management. Constantly strive for value for money and greater efficiency in the use of budgets. Be responsible for working with stakeholders to ensure that financial investment can be self-sustaining and operate in recurrent future financial years ensuring clear responsibility is known at the outset of project delivery. Be responsible for ensuring appropriate governance and due process when engaging with suppliers in line with Standing Financial Instructions. Be responsible for ensuring appropriate governance and due process for payments to partner organisations and ensuring requirements are delivered as per any signed agreements. Support discrete work streams on behalf of the Manager, as assigned Safe use of own and others IT equipment. Mobility The post-holder is contracted to work at any appropriate South East London ICB office as necessary for the delivery of the functions of this role. Travel to other sites as required across the geographical footprint of South East London, providing Primary Care and providers support and cover for the other members of the team. Job description Job responsibilities Job Summary The Primary Care Digital Project Manager will use their experience and knowledge to lead a digital projects for primary care in South East London. Leading on projects focusing on digital transformation in Meds management and Community Pharmacy to improve the interface and communication between community pharmacies, GPs and other healthcare settings in South East London to improve patient care and experience. The candidate will also support other primary care digital transformation projects for South East London through the Integrated Care Board to improve access for patients in primary care through technology and the optimisation of digital solutions. Strong links to other service improvement teams in the organisations are crucial as well as good stakeholder management. Key Working Relationships The post holder is required to establish and maintain constructive relationships with a broad range of internal and external stakeholders including but not restricted to: SEL Primary Care team SEL Medicine Management team SEL Digital team LPC Accountable Officer, Chair, Non-Executives, Executive Directors South East London ICBs senior managers and wider workforce Providers across South East London, including the GP Federations GP practices across South East London Local Authorities Local Medical Committee Department of Health NHS England Provider Trusts Commissioning Support Units Voluntary Sector Organisations Contractors Product and service suppliers Patients and general public Key Responsibilities - (This list is a broad reflection of current roles and responsibilities and not exhaustive. These may be subject to change in line with the needs of the service) Business Change Management to support digital transformation Good understanding of change management to be able to assess the change impact, conduct impact analyses, assess change readiness and identify key stakeholders. Develop and support technological initiatives to support the recovery and advancement of Primary Care, particularly within Community Pharmacy. Lead and collaborate with internal and external stakeholders in primary care to deliver change management activities with GP Practices and PCNs, Community Pharmacies and IT suppliers embedding digital transformation projects into working practises. Use strong knowledge of primary care IT and digital systems (including EMIS, EMIS Local Services, PharmOutcomes, Sonar, Accurx, Ardens, prescribing and medicine optimisation platforms etc.) to design, deliver and evaluate training to enable change, including associated documentation. Support GPs and POD (pharmacy, Optom and Dental) digital transformation and develop support for embedding digital transformation in these areas. Work with GPs and Community Pharmacists to improve patient journey and ensure national projects such as Pharmacy First are being adopted and benefits are realised. Work with regional team, LPC and Meds management team to implement digital solution supporting redesign of patient pathways. Support the Primary Care Commissioning team and the Medicines Optimisation team, by providing a technical skill set and demonstratable knowledge and subject matter expertise around primary care IT and digital. Work with SEL ICT team to improve IT infrastructure across community pharmacies. Identify weaknesses and mitigate this by modifying operational procedures so everyone succeeds in achieving strategic goals. Lead stakeholders to articulate the vision and benefits to primary care provider teams. Develop and lead presentation materials and take questions from stakeholders related to business change projects. Lead identifying benefits within or across all digital or IT related projects that are led by this postholder. Apply a structured change and programme management approach and methodology for the projects responsible for leading. Responsible for policy or service changes ensuring successful development and implementation in collaboration with project and service managers. Project Management Responsible for building and managing local mobilisation and training plans ensuring outcomes are met within the agreed timeframes. Engage and support colleagues to define the user experience and design the end-to-end journey of the patients. Manage local stakeholders to better understand what their needs are and support the capture and sharing of good practice, ideas and activities that increase impact. Develop knowledge related to local differences in South East London and manage this within the project delivery. Lead practice level engagement and actively seek feedback which will inform decision-making including communication planning and strategy. Track and mitigate programme, project level risks and issues, establishing formal escalation channels and exercising usage where required. Be responsible for ensuring demonstrable improvement and benefits to practices and or patients for the relevant projects. Be responsible for change control and any required configuration management in relation to the projects being led on by the postholder. Ensure appropriate adherence to and compliance with necessary Information Governance activities in respect of new projects and programmes including the development of DPIAs etc. Carries out other duties as may be reasonably required. Improving quality and outcomes Ensure that quality and outcomes are the focus of all change management work undertaken and be able to demonstrate improvement. Maintain logs recording risks, quality and other issues, developing management plans as appropriate. Analytical and Judgemental Provide project level analysis producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals). Work both independently and collaboratively using their business analytical, change skills and relevant health service knowledge of patient processes, workflow to achieve this. Develop and improve dashboard working with data analyst. Communication Highly effective communication with internal and external stakeholders both orally and in writing using tact, diplomacy and sensitivity. Builds and maintains strong rapport with all stakeholders at all levels with diverse personalities and working styles. Supports communication efforts, support the design, development, delivery and management of communications. Research and Development Develop best practice business change managementprocesses. Experience working alongside borough change managers, project managers and business analyst to solve complex challenges. Lead the development of key performance indicators for the successful assessment of project performance and regularly monitor performance, contributing to project and programme reporting as required. Regularly undertake research in relation to current change facilitation practices, relevant polices and local, national IM&T Developments. Policy and Service Development Collect and use feedback from customers and stakeholders helping to measure, develop and enhance effectiveness of customer and stakeholder management. Investigate operational problems and opportunities, identifying effective business solutions through process improvements. Maintain knowledge of Business Analysis specialisms and techniques; provides advice and guidance in these areas. Analyse national legislation and policy to inform business change requirements and delivery models in the development of national systems, services. Undertake activities to develop, implement, and support realistic Continual Service Improvement Plans. Create, review and implement processes and procedures to ensure alignment with changing business requirements. Review new process maps to ensure they meet expectations of all stakeholders. Financial and Physical Resources Manage the designated project delivery budget, providing internal and external reporting on budget management. Constantly strive for value for money and greater efficiency in the use of budgets. Be responsible for working with stakeholders to ensure that financial investment can be self-sustaining and operate in recurrent future financial years ensuring clear responsibility is known at the outset of project delivery. Be responsible for ensuring appropriate governance and due process when engaging with suppliers in line with Standing Financial Instructions. Be responsible for ensuring appropriate governance and due process for payments to partner organisations and ensuring requirements are delivered as per any signed agreements. Support discrete work streams on behalf of the Manager, as assigned Safe use of own and others IT equipment. Mobility The post-holder is contracted to work at any appropriate South East London ICB office as necessary for the delivery of the functions of this role. Travel to other sites as required across the geographical footprint of South East London, providing Primary Care and providers support and cover for the other members of the team. Person Specification Qualifications Essential Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area Experience Essential Demonstrated experience of leading digital transformation projects and associated business change management within NHS organisations. Experience of managing risks and issues and reporting on action plans. Knowledge and experience of mobilising IT and Digital projects in Primary Care. Experience in communications and stakeholder management. Possess a high degree of accuracy and attention to detail, with an ability to analyse and interpret complex facts or situations. Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making. Ability to provide and receive complex, sensitive and contentious information and present complex and sensitive information to large groups and senior stakeholders. Ability to prepare and produce concise communications for dissemination to a broad range of stakeholders as required. Clear communicator with excellent training, writing, report writing skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audience. Ability to negotiate and influence difficult and controversial issues including performance and change. Proven track record of directly managing employees, coaching team members, conducting performance reviews, and implementing improvement plans. Skilled in addressing and resolving team conflicts, ensuring a productive and collaborative workplace. Demonstrate a strong desire to improve performance and make a difference by focusing on goals. Good project management skills with the ability to work on multiple projects at the same time. Must be able to prioritise own work effectively and be able to direct activities of others whilst being pro-active to lead projects. The skills to evaluate and learn from outcomes, with a clear commitment to innovation, learning and improvement. Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales. Good knowledge of Microsoft Office proficient in MS office such as Excel, PowerPoint, Teams, SharePoint etc. Adaptability, flexibility and ability to cope with uncertainty, change and a busy environment. Ability and willingness to take decisions and take accountability in own role. Desirable Extensive, recent experience of working with primary care clinical and other IT/digital systems used by GPs and Clinical Pharmacists (e.g. EMIS, PharmOutcomes/Sonar/Positive solution, GP Connect, Accurx). Knowledge of NHS Digital Clinical Safety and Equality impact assessment. A good understanding of the health and social care environment and roles and responsibilities within it. Person Specification Qualifications Essential Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area Experience Essential Demonstrated experience of leading digital transformation projects and associated business change management within NHS organisations. Experience of managing risks and issues and reporting on action plans. Knowledge and experience of mobilising IT and Digital projects in Primary Care. Experience in communications and stakeholder management. Possess a high degree of accuracy and attention to detail, with an ability to analyse and interpret complex facts or situations. Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making. Ability to provide and receive complex, sensitive and contentious information and present complex and sensitive information to large groups and senior stakeholders. Ability to prepare and produce concise communications for dissemination to a broad range of stakeholders as required. Clear communicator with excellent training, writing, report writing skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audience. Ability to negotiate and influence difficult and controversial issues including performance and change. Proven track record of directly managing employees, coaching team members, conducting performance reviews, and implementing improvement plans. Skilled in addressing and resolving team conflicts, ensuring a productive and collaborative workplace. Demonstrate a strong desire to improve performance and make a difference by focusing on goals. Good project management skills with the ability to work on multiple projects at the same time. Must be able to prioritise own work effectively and be able to direct activities of others whilst being pro-active to lead projects. The skills to evaluate and learn from outcomes, with a clear commitment to innovation, learning and improvement. Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales. Good knowledge of Microsoft Office proficient in MS office such as Excel, PowerPoint, Teams, SharePoint etc. Adaptability, flexibility and ability to cope with uncertainty, change and a busy environment. Ability and willingness to take decisions and take accountability in own role. Desirable Extensive, recent experience of working with primary care clinical and other IT/digital systems used by GPs and Clinical Pharmacists (e.g. EMIS, PharmOutcomes/Sonar/Positive solution, GP Connect, Accurx). Knowledge of NHS Digital Clinical Safety and Equality impact assessment. A good understanding of the health and social care environment and roles and responsibilities within it. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Bexley Health Neighbourhood Care CIC Address 160 Tooley Street London SE1 2TZ Employer's website https://www.bhnc.org.uk/ (Opens in a new tab)